Neuron7.ai
SaaS
LeadProductManager–AgenticExperiences
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“Lead Product Manager – Agentic Experiences at Neuron7.ai. Skills: Agentic Experiences, Service Intelligence, AI Diagnostics. Own product roadmap for AI diagnostics. Drive product roadmap for AI diagnostics”
What You'll Achieve.
Improve service efficiency; Predict future issues
Industry & Context.
Troubleshooting; Accelerate troubleshooting; Answer any question; Optimize service workflows
What They're Looking For.
Must Have
8+ years Product Management experience, Experience in AI diagnostics, Experience in FSM, Experience in CSP, Experience in support automation, Knowledge of ServiceNow, Knowledge of Salesforce Service Cloud, Knowledge of Microsoft Dynamics, Knowledge of Zendesk, Analytical mindset, Data-driven mindset, Experience working with field service teams, Experience working with support teams
Nice to Have
Exposure to LLMs, Exposure to AI search, Exposure to ML systems
What You'll Do.
Own product roadmap for AI diagnostics
Drive product roadmap for AI diagnostics
Build self-service diagnostic experiences
Optimize technician workflows
Optimize expert curation tools
Integrate with ServiceNow
Integrate with Salesforce
Integrate with Microsoft Dynamics
Integrate with FSM tools
Partner with customers for feedback
Collaborate with data science on knowledge graphs
Collaborate with data science on decision trees
Collaborate with data science on case-based reasoning
Track diagnostic accuracy
Track case deflection
Track technician productivity
How You'll Work.
Team & Collaboration
Data scientists; Engineers; Customer success teams; Design team; Product team
Process & Methodology
Roadmap
Full Job Description
## Description Lead Product Manager – Agent Experience About Us: Neuron7.ai is a rapidly growing AI-first SaaS company building a category-defining Service Intelligence platform. Backed by top Silicon Valley VCs and strategic angel investors Helps enterprises make accurate service decisions in seconds Leverages AI, NLP, LLMs, and structured + unstructured data Integrates seamlessly with Salesforce Service Cloud, ServiceNow, Microsoft D365 Why Join Us: At Neuron7.ai, you’ll be part of a dynamic and innovative team that is redefining service intelligence. We value creativity, collaboration, and a commitment to pushing boundaries. Industry Challenges Neuron7 Solves Skills Shortage – Loss of tribal knowledge due to workforce attrition Rising Complexity – Products are harder to support than ever Demand for Instant Answers – Customers expect self-service and real-time resolutions Neuron7 converts collective enterprise intelligence (data + people) into actionable AI-powered predictions. About the Team: The product team at Neuron7 is new and growing! You’ll join a design + product team working to launch Neuron7’s next wave of innovation and to establish a leading product management development practice at Neuron7. As an early member of the team, you’ll have the opportunity to have significant impact on both product direction and on the team’s practices. Most of Neuron7 is based in either the Bay Area and Bangalore. What you’ll do: Neuron7 is building the next generation of AI-powered service intelligence, enabling enterprises to improve service efficiency and predict future issues before they occur. As the Product Manager for Agentic Experience, you will own the strategy and execution of our Agent product experience and corresponding analytics and insights. You’ll collaborate with data scientists, engineers, and customer success teams to improve both knowledge and diagnostics search as a well as provide insights on search KPIs to our customers. Your work will empo
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