Verra Mobility
LeadProcessingSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Lead Processing Specialist at Verra Mobility. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Reviews processor performance. Provides coaching and training”
What You'll Achieve.
high quality work; efficient production; sustainable employee engagement; Own It; focus on high performance; drive toward breakthrough outcomes; ensure accountability; optimize and align work; focus on the customer; Do What’s Right; Choose Courage Over Comfort; address issues early; prioritize progress over ease; Win Together; foster an engaging work environment
Industry & Context.
problem-solving and analytical skills; Able to quickly make sound decisions
Successful completion of the Nlets fingerprinting background assessment
What They're Looking For.
Must Have
High School Diploma or GED, 2 years relevant working experience, problem-solving and analytical skills, Excellent written and verbal communication skills, Ability to work in a fast-paced environment, Ability to lead/facilitate meetings, Proven ability to multi-task, prioritize work, and act with a sense of urgency to meet assigned deadlines, Able to work independently and as a team, Able to quickly make sound decisions, Professionalism and the ability to work well with different groups of people, Exceptional aptitude and flexibility towards serving and assisting others, interpersonal, decision-making, organizational and conflict management skills, Focus on high quality and attention to detail, PC skills including basic proficiency in Word and Excel, Successful completion of the Nlets fingerprinting background assessment
Nice to Have
Previous Event Processing experience
What You'll Do.
Reviews processor performance
Provides coaching and training
Serves as point of contact for escalations
Collects and reports daily metrics
Responds to processing-related inquiries
Responds to escalated internal inquiries
Provides feedback on operational procedures
Partners with outside vendors
Works on internal project assignments
Assists Supervisor/Manager with tasks
Oversees office and team
How You'll Work.
Team & Collaboration
Demonstrated ability to serve as informal leader within a team environment; Able to work independently and as a team; Professionalism and the ability to work well with different groups of people; Partners with outside vendor and subcontractor organizations; Win Together
Communication Scope
Excellent written and verbal communication skills
Full Job Description
Position Overview: Verra Mobility is currently hiring a Lead Processing Specialist, Event Processing, in our Government Solutions Transaction Processing department. This informal leader is someone who exercises good judgment and makes sound business decisions. A successful candidate will have demonstrated leadership characteristics along with a desire to develop these leadership skills further. The candidate must place great emphasis on high quality work paired with efficient production while also, and especially, placing an even heavier emphasis on sustainable employee engagement. It is also essential that this leader has a true customer-centric mindset. The Team Lead will report to the Supervisor, Event Processing within Verra Mobility’s Government Solutions division in the Howard County MD office location. Essential Responsibilities: Regularly reviews processor performance and then provides needed coaching and training to address gaps. Demonstrated ability to serve as informal leader within a team environment. Serves as initial point of contact for team members regarding escalations or other issues. Responsible for collecting and reporting out on daily metrics. Responds to client, customer, and/or internal processing-related inquiries in a professional, thorough, and timely manner. Responds to escalated internal inquiries from other departments and resolves as needed. Provides feedback and/or suggestions to leadership team on improving operational procedures and processes. Partners with outside vendor and subcontractor organizations as needed. Diligently works on various internal project assignments as needed. Assists Supervisor/Manager with other tasks and duties as assigned. Oversees the office and team when supervisor is out of the office. Process Events as needed Qualifications: A High School Diploma or GED or 2 years relevant working experience Strong problem-solving and analytical skills. Excellent written and verbal communication skills. Ability to work in
Applying for this Lead Processing Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Verra Mobility?
Real rants from real employees. Read before you apply.