Lead Process Manager
LeadProcessManager-FinancialCrime
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“Lead Process Manager - Financial Crime at Lead Process Manager. Skills: Process Management, Risk Management, Stakeholder Management. Own end-to-end design and health of Financial Crime processes. Define process strategy”
What You'll Achieve.
Deliver exceptional outcomes for customers and operations teams
Industry & Context.
Lead complex problem-solving initiatives; Structured Problem Solving; Data-driven process management techniques
What They're Looking For.
Must Have
Process Management Expertise, Risk & Control Management, Structured Problem Solving, Cross-Functional Collaboration, Operational Insight & Attention to Detail
Nice to Have
Lean Six Sigma certification
What You'll Do.
Own end-to-end design and health of Financial Crime processes
Define process strategy
Develop robust oversight
Drive continuous improvement
Lead complex problem-solving initiatives
Eliminate operational inefficiencies
Balance commercial and regulatory requirements
Own and challenge process scope and design
Define success measures
Monitor Key Results and Critical to Quality metrics
Take accountability for risk and control environment
Ensure regulatory requirements are applied
Apply data-driven methodologies to solve complex problems
Lead large-scale transformations
Develop and share process improvement tools
Establish governance practices to oversee process health
Prioritize improvements
Lead root-cause analysis to resolve operational breakdowns
Collaborate with strategy and servicing teams
Influence business changes impacting processes
How You'll Work.
Team & Collaboration
Collaborate closely with strategy and servicing teams; Influence business changes that impact your process; Work collaboratively across diverse teams
Process & Methodology
Manage large-scale transformation projects
Full Job Description
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Lead Process Manager - Financial Crime ****About the role**** As a Principal Associate Process Manager, you will own the end-to-end design and health of our Financial Crime processes, spanning Transaction and Application Fraud, Disputes, AML, and Authorisations. You will be responsible for defining process strategy, developing robust oversight, and driving continuous improvement across the Financial Crime portfolio. This is a highly collaborative role where you will lead complex problem-solving initiatives to eliminate operational inefficiencies, balancing commercial and regulatory requirements to deliver exceptional outcomes for both our customers and our operations teams. ****What you 'll do**** * **Process Design & Optimisation:** Own and critically challenge process scope, design, and management; define success measures and dynamically monitor Key Results and Critical to Quality metrics. * **Risk & Control Ownership:** Take accountability for the risk and control environment, ensuring regulatory requirements are robustly applied, mitigated, and governed. * **Continuous Improvement:****** Apply structured, data-driven methodologies to solve complex problems, lead large-scale transformations, and continuously develop and share process improvement tools to uplift process capabilities within the wider team. * **Issue Management & Governance:** Establish strong governance practices to oversee process health, ruthlessly prioritise improvements, and lead root-cause analysis to resolve operational breakdowns. * **Stakeholder & Operational Influence:****** Collaborate closely with strategy and servicing teams to deliver the roadmap, while influencing business changes that impact your process.. ****The skills and experience you need**** * **Process Management Expertise:** Proven experience in process management within a regulated industry, with a Lean Six Sigma certification being highly desirable
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