Manulife
Financial Services
LeadPlatformReliabilityEngineer
Neural analysis suggests this role is
optimal for Lead candidates.
“Lead Platform Reliability Engineer at Manulife. Skills: Platform Reliability, Azure Kubernetes Services, Azure PaaS, CI/CD pipeline. Manage Azure Kubernetes Services. Manage Azure PaaS”
What You'll Achieve.
Maximize business value of the platform; Consistent delivery of product services
Industry & Context.
Develop strategies to solve complex technical challenges; Investigation of issues; Resolution of issues
Hybrid work arrangement, 3 days from nearest office, 2 days from Home
What They're Looking For.
Must Have
10+ years industry experience, 5+ years Azure support/administration, Deep Azure architecture knowledge, AKS/IAAS/PAAS/CICD ecosystem knowledge, Azure Services constraints understanding, Agile methodologies experience, DevOps experience, Operating systems knowledge, Middleware knowledge, Database knowledge, Capacity management knowledge, Performance management knowledge, Effective communication skills, Ability to lead and influence, Knowledge of financial models, Ability to estimate financial impact, Balance costs against benefits
Nice to Have
University degree preferred, 5+ years in large multinational organization, Financial services industry experience preferred, Insurance industry experience preferred, Advanced Microsoft Azure certification(s), Knowledge of emerging technologies
What You'll Do.
Manage Azure Kubernetes Services
Manage CI/CD pipeline
Manage platform roadmaps
Ensure platform efficiencies
Act as Subject Matter Expert
Drive best practices implementation
Champion adoption of standards
Optimize product performance
Maximize business value
Plan platform evolutions
Lead platform evolutions
Enhance platform features
Collaborate with stakeholders
Collaborate with vendors
Resolve customer issues
Investigate client issues
Resolve client issues
Investigate product issues
Resolve product issues
Investigate platform issues
Resolve platform issues
Manage multiple cases
Deliver product services 24/7
Advise on Platform Services
Implement for Platform Services
Assist in Azure management
Report to Senior Managers
Involve in Azure financial management
Contribute to technical acumen
Develop strategies for challenges
Assist in project management
Assist in project delivery
Share knowledge within GWAM
Develop internal relationships
Govern Security Model
Govern Risk Solutions transition
Deploy third party solutions
Understand GWAM requirements
How You'll Work.
Team & Collaboration
Internal clients and teams; Internal stakeholders; Key stakeholders; Other IS groups; Operational support teams; Vendors
Communication Scope
Communication skills; Lead and influence
Process & Methodology
Roadmap planning, Large projects
Full Job Description
Within the Manulife / John Hancock Global Wealth & Asset Management (GWAM), the Platform Services group reports to the Director of Platform PaaS Services. The **Lead Reliability Engineer (Director level but individual contributor)** is responsible for managing our Azure Kubernetes Services, Azure PaaS, CI/CD pipeline, platform roadmaps to delivery, and accountable for platform efficiencies. Act as Subject Matter Expert on platform for internal clients and teams within the organization. Lead KPI development, and drive implementation of best practices. Champion adoption of standards around platform management, compliance, and security patterns. Optimizing product performance and in turn maximizing business value of the platform. Plan and lead platform evolutions, including upgrades and feature enhancements by working in collaboration with internal stakeholders and vendors. Ownership of customer issues from inception to resolution. Assist in investigation and resolution of all client, product/platform issues in a multi-vendor environment. Manage multiple cases involving a variety of technologies, protocols, and equipment. Responsible for consistent delivery of product services on a 24/7 basis within well-defined Service Level Agreement. **Work location: Boston - USA or Toronto - Canada or Waterloo - Canada or Halifax - Canada** **Work arrangement: Hybrid - 3 days from nearest office, 2 days from Home.** **_Remote working option is not available._** **Position******Resp** onsibilities:** Lead Reliability Engineer will advise and implement for Platform Services on **Azure Kubernetes Services, Azure PaaS, CI/CD pipeline, and platform roadmaps.** Proactively assist in the management of Azure subscriptions and services, while reporting to Senior Managers and above. * Be involved in the Azure financial management/cost savings * **Strong experience in AKS and Azure platform is required** * Contribute to the development of your own and team’s technical acumen * Develop strateg
Applying for this Lead Platform Reliability Engineer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Manulife?
Real rants from real employees. Read before you apply.