Shields Health Solutions

LeadPharmacyTechnician

$65–85k ~AI est. United States
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Lead candidates.

The Brief

“Lead Pharmacy Technician at Shields Health Solutions. Skills: Pharmacy technician, Patient support. Provide integrated support to patients and pharmacists. Work closely with patients to deliver medication adherence”

What You'll Achieve.

Increased productivity; Increased quality; Increased customer-service standards

Industry & Context.

Problems you'll solve

Resolve insurance related issues; Resolve trends

What They're Looking For.

Must Have

State registered pharmacy technician, 2 years experience as Pharmacy Technician, Detail orientation, Administrative skills, Organizational skills, Reliable, Tolerant, Empathetic communicator

Nice to Have

Nationally certified as CPhT, 3-5 years experience as Pharmacy Technician, Knowledge of transplant, Knowledge of hepatitis C, Knowledge of infectious disease, Knowledge of HIV, Knowledge of oncology

What You'll Do.

Provide integrated support to patients and pharmacists

Work closely with patients to deliver medication adherence

Encourage patients to utilize pharmacy services

Integrate with clinic team

Provide custom medication management services

Educate patients on pharmacy services

Support prescription medication needs

Grow specialty pharmacies patient population

Ensure patients remain on track with medication regimens

Secure refill prescriptions

Communicate with Patient Service Center

Develop new processes for smooth operations

Identify medications requiring special storage

Identify necessary supplies for medications

Answer inbound inquiries

Resolve inbound inquiries

Triage inbound inquiries

Perform refill reminder calls

Resolve insurance related issues

Assist patients with financial assistance

Ensure appropriate documentation

Organize relevant data

Apply observations to operational issues

Recommend operational changes

Implement operational changes

Actively participate in process improvement

Act as a business partner to stakeholders

Keep information confidential

Participate in educational reading

Maintain professional organizations

Do whatever is necessary for betterment of Company

How You'll Work.

Team & Collaboration

Close-knit team; Clinic team

Communication Scope

Verbal communication; Written communication; Interpersonal communication

Full Job Description

Job Purpose: The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services. We are seeking experienced pharmacy technicians who are registered with the State of employment. Nationally certified as a CPhT is preferred but not required. Critical to this position is a person who is able to work independently and establish strong and credible relationships with patients, clinicians and internal Shields staff. Applicants should be results-oriented with a positive outlook, and a clear focus on high patient quality and service. Detail orientation and strong administrative/organization skills are required. Mature, approachable, professional, and comfortable in dealing with others both in-person and on the phone. Applicant must be reliable, tolerant, and determined; an empathetic communicator, able to see things from the other person's point of view. Most importantly, person must be able to work as a member of a close-knit team. Provides integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Encourages patients of specialty clinics to utilize pharmacy to fully benefit from its superior patient care services. Given that the Pharmacy Liaison will be located in one of the medical center clinics, seamlessly integrating with the clinic team (doctors, nurses, staff, etc.) is critical to the liaison's success. Job Duties: Provide "legendary" care to hospital patients by providing a full suite of custom medication management services As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone Educate prospective pharmacy patients on how hospital serves patients and improves their overall care. Support outpatient r

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