LeadOperator

Mission Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear.   In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives. ROLE PURPOSE: You’re the person the clinic floor is built around. Not because of your title — because of how you show up. Operators look to you when the pace picks up, when something goes wrong, and when a new team member needs to understand what good looks like. You hold the standard without making it feel like pressure. As Lead Operator at Neko, you’ll own the day-to-day performance of the operator team and the overall quality of scanning operations and member experience. You’ll be the primary interface between HQ and the clinic floor — translating priorities into consistent, high-quality delivery while remaining hands-on as a scanning operator yourself. Clinic: Park Modern Hours: Full-time Application Deadline: Friday 5th June WHAT YOU'LL DO: - Lead, coach, and develop the Operator team through structured 1:1s, real-time feedback, and consistent embedding of Neko values. - Own daily operator workflow, room readiness, and shift scheduling — ensuring the clinic runs efficiently at all times. - Act as the operational escalation point on the floor, triaging issues calmly and decisively. - Monitor operator KPIs — scan quality, SOP adherence, efficiency, and hospitality scores — and drive continuous improvement. - Support Talent Acquisition with operator recruitment, interviews, and trial shift coordination. - Lead on-floor training and competency checks in partnership with the Onboarding and Trainin