LeadOperationsAssociate

ABOUT JACKPOT At Jackpot, our mission is to create the most trusted online lottery and gaming destination. From the very beginning, we've focused on delivering a seamless, user-friendly experience that allows players globally to enjoy their favorite games in a secure, exciting, and engaging environment. Internally, we’ve fostered a culture built on our core values – Decisiveness, Grit, and Lifelong Learning. These principles shape our work environment and guide our efforts as we collaborate, innovate, and support one another in scaling our platform to leave a lasting impact on the gaming industry. THE ROLE At Jackpot, our Operations team is vital to our success. We’re seeking a dedicated and passionate Full-Time Lead Operations Associate to support our lottery ticket operations. Reporting to the Operations Manager, this position is based on-site in Brooklyn, NY. If you’re eager to grow your career in operations, excited about contributing to a start-up, and looking to play a key role in the growth of a new business, this is the perfect opportunity for you! Schedule: Hours are flexible and based on business needs. Saturday and Sunday availability is required. WHAT YOU'LL DO Open or close the location following company procedures (including security protocols). Serve as the acting supervisor when management is not present. Accurately and efficiently process customer orders to ensure a smooth and organized experience. Follow opening and closing procedures for assigned work area. Maintain all location equipment, ensuring it remains in good working condition. Troubleshoot basic technical issues. Promptly escalate any issues, concerns, or feedback to the on-duty supervisor. Adhere to established operating procedures to maintain quality and consistency. If applicable, support the retail store, including processing transactions, overseeing inventory, maintaining organization, and keeping the store clean. Assist with special projects as required. WHAT WE’RE LOOKING FOR A min