Lead,MerchantKYCSupport

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Role Overview The Lead, Merchant KYC Support is responsible for overseeing the operational and strategic execution of Know Your Customer (KYC) activities across the organization. This includes leading a team of KYC Support Officers, managing merchant onboarding processes, monitoring compliance with regulatory requirements, and ensuring the integrity of customer due diligence practices. The role requires a deep understanding of KYC policies, risk assessment, and compliance standards, as well as the ability to coordinate cross-functional efforts to maintain a strong risk posture and prevent financial crime exposure. Core Responsibilities Provide leadership, coaching, and daily oversight to the KYC Support team, ensuring timely and accurate completion of onboarding and periodic review tasks Review high-risk client files and risk assessments, escalating complex cases and recommendations to management for final approval Oversee and continuously improve due diligence workflows, document validation processes, and risk classification standards Drive the timely execution of periodic, trigger-based, and even