VillageMD
LeadMedicalAssistant
“Lead Medical Assistant at VillageMD. Skills: clinical operations, patient care, staff mentoring and development, process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. facilitate day-to-day clinical operations within the practice. direction of patient, staff, and provider interactions”
What You'll Achieve.
ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care; increasing patient volume; provide safe patient care; better outcomes at a reduced total cost of care
Industry & Context.
issue resolution
What They're Looking For.
Must Have
Current unencumbered license as an LVN/LPN or current certification as an MA, Current BLS certification for healthcare providers required within 90 days of employment, High School Diploma/Equivalency required, 3-5 years minimum clinical experience in primary care or similar practice setting with proven phlebotomy, lab processing and handling, CLIA waived testing compliance, and vaccine storage, handling, and administration experience required
Nice to Have
Experience in primary care, family practice, internal medicine, urgent care or ER preferred, Passion for mentoring with a focus on patient safety
What You'll Do.
facilitate day-to-day clinical operations within the practice
and provider interactions
service-based approach to issue resolution
promote the highest standards of patient with a focus on excellent patient experiences
and training to staff
address patient needs
provide safe patient care
onboarding and orientation of new clinical support staff
manage ongoing training and development needs
involvement in the hiring process
patient care activities including rooming
obtaining vital signs
administering medications and vaccines
authorize prescription refills as directed by providers
monitor patient schedules and clinical inboxes
schedule patient appointments/follow-up appointments
collaborate with Practice Manager on clinical staffing assignments
work in a patient-facing clinical role as needed
participate in brand marketing rotating throughout the vestibule
attend leadership meetings
conducting clinical staff meetings and huddles
provide office supervision in the absence of the Practice Manager
communicate organizational and clinical changes to staff positively
prepare and administer PO
provide instruction to the patient regarding medications and diet
perform quality controls and equipment checks
How You'll Work.
Team & Collaboration
partner with Practice Managers within the clinic; Collaborate with Practice Manager on clinical staffing assignments; conducting clinical staff meetings and huddles in collaboration with the Practice Manager; Provide office supervision in the absence of the Practice Manager
Communication Scope
communicate effectively; Communicate organizational and clinical changes to staff positively
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