LeadLPN

FLAGLER HEALTH IS BUILDING THE CLINICAL OPERATING SYSTEM FOR MODERN MUSCULOSKELETAL CARE. We partner with MSK provider groups and specialty clinics to help them grow, operate more efficiently, and deliver better longitudinal care across patient acquisition, clinical workflows, and ongoing patient engagement. Our platform sits at the intersection of care delivery and clinic operations, helping providers capture more value across the full patient lifecycle. We’ve recently raised our Series B and are entering our next phase of growth. About the Role: We are seeking a highly organised and proactive LPN Lead to support the onboarding, training, and performance management of new and current MAs. This role is ideal for an experienced MA who thrives in a fast-paced, team-oriented environment and is passionate about elevating the quality and consistency of patient care through operational excellence. Key Responsibilities Training & Onboarding - Onboard and train new Medical Assistants, ensuring smooth integration into the Flagler workflow. - Manage new hires through their initial 4-week training phase, monitoring readiness for team placement. - Schedule additional training sessions when issues or knowledge gaps are identified. Performance Oversight - Conduct daily and ad hoc quality checks. - Monitor key performance indicators including: - Number of patient interactions - Fallout and retention rates - Protocol adherence - Accuracy of documentation and patient statuses - Schedule buddy shifts and peer support based on performance data and training needs. Issue Management - Address issues flagged by team leaders, such as time management or training gaps. - Identify and report structural issues or repeated errors to leadership (Leon/Dasha). - Provide constructive feedback and assign action items to MAs based on performance reviews. MA Engagement & Development - Conduct monthly check-ins with all MAs, including former team leads. - Document feedback, complete performance review