Moxie
Moxie
Lead,Knowledge&LearningSystems
Neural analysis suggests this role is
optimal for Lead candidates.
“Lead, Knowledge & Learning Systems at Moxie. Skills: knowledge systems, learning infrastructure, content governance, LMS implementation, learning paths, cross-functional partnership, systems thinking, process design. Build and execute a comprehensive content governance framework that establishes documentation standards, ownership models, and maintenance cycles across both internal and external knowledge bases. Evaluate, select, and implement a company-wide LMS that serves both internal employees”
What You'll Achieve.
deflecting 20-30% of "how-to" support tickets; reducing enterprise customers' reliance on live assistance; measurable improvements in time-to-productivity and performance validated by manager feedback and metrics; measurable impact on training efficiency, support deflection, or content accessibility; reduce support load; accelerate employee productivity; improve customer independence
Industry & Context.
solve one of Moxie's biggest scaling challenges: transforming scattered expertise into accessible, self-service knowledge; identify content gaps and prioritize high-impact work
What They're Looking For.
Must Have
Proven experience building knowledge systems from scratch with measurable impact on training efficiency, support deflection, or content accessibility, Data-driven decision-making ability to analyze support tickets, search queries, and user behavior patterns to identify content gaps and prioritize high-impact work, Cross-functional influence without authority—you can build partnerships with Sales, Product, Support, and Operations teams, earning trust as the go-to owner for "how do we teach this?", Systems thinking and process design experience establishing governance frameworks, content taxonomies, and maintenance cycles that scale beyond your individual contributions, Bias toward action and comfort with ambiguity—you can ship quick wins while simultaneously building foundational infrastructure, balancing immediate needs with long-term vision
What You'll Do.
Build and execute a comprehensive content governance framework that establishes documentation standards
and maintenance cycles across both internal and external knowledge bases
and implement a company-wide LMS that serves both internal employees and external customers
Partner with subject matter experts across the organization to co-create content
Design and launch role-specific learning paths that support employees at every stage — from new hire onboarding to ongoing enablement for current team members
Ensure the organization stays current on new product launches
and emerging knowledge needs
How You'll Work.
Team & Collaboration
Build partnerships with Sales, Product, Support, and Operations teams; Partnering with subject matter experts across the organization
Process & Methodology
Build and execute a comprehensive content governance framework, Evaluate, select, and implement a company-wide LMS, Design and launch role-specific learning paths
Full Job Description
At Moxie, we empower ambitious aesthetic entrepreneurs to build profitable, independent practices—without burnout, overwhelm, or guesswork. In just a few years, we've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide. Our purpose is simple: to unlock sustainable success for aesthetic entrepreneurs, at every stage of their journey. The Role We're looking for a Lead, Knowledge & Learning Systems to solve one of Moxie's biggest scaling challenges: transforming scattered expertise into accessible, self-service knowledge that empowers both our team and our customers. You'll also be stepping into a greenfield opportunity to build the learning infrastructure that will define how we scale—owning everything from internal employee onboarding to external customer education. This role creates unified knowledge systems that accelerate employee ramp time, reduce support load, and help customers succeed independently. What you'll do - Build and execute a comprehensive content governance framework that establishes documentation standards, ownership models, and maintenance cycles across both internal and external knowledge bases, getting cross-functional buy-in from department leads - Evaluate, select, and implement a company-wide LMS that serves both internal employees and external customers, partnering with subject matter experts across the organization to co-create content — with the goal of deflecting 20-30% of "how-to" support tickets and reducing enterprise customers' reliance on live assistance. - Design and launch role-specific learning paths that support employees at every stage — from new hire onboarding to ongoing enablement for current team members — ensuring the organization stays current on new product launches, process changes, and emerging knowledge needs, with measurable improvements in time-to-productivity and performance validated by manager feedback and metrics. We're looking for: - Proven experience building knowledge sys
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