Early Warning
Finance / FinServ
LeadIncidentManager
“Lead Incident Manager at Early Warning. Skills: Incident Management, Problem Management, IT Operations, Production Support, SRE. Enterprise-wide incident and problem management execution. Continuous improvement”
What You'll Achieve.
Ensure rapid service restoration; Minimized business impact; Adherence to governance and regulatory requirements; Strengthen resiliency; Reduce systemic risk; Improve service reliability; Ensure audit readiness; Executive transparency; Alignment with Business Continuity Management (BCM) and risk frameworks; Measure operational health and maturity
Industry & Context.
Root cause analysis; Corrective actions; Long-term risk mitigation; Analyze enterprise incident trends, recurring failure patterns, and systemic issues
Eligibility to work in the United States, for any employer, at the date of hire, Position is ineligible for employment Visa sponsorship
What They're Looking For.
Must Have
Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience, 8+ years of progressive experience in Incident Management, IT Operations, Production Support, SRE, or related disciplines, including leadership of major incidents, Demonstrated experience leading enterprise-level incident response and problem management programs, knowledge of Business Continuity planning and Disaster Recovery execution, Deep understanding of ITIL and IT Service Management frameworks, Exceptional written and verbal communication skills with the ability to translate complex technical issues for executive audiences, Proven ability to remain calm, decisive, and structured during high-pressure, high-visibility situations, Eligibility to work in the United States, for any employer, at the date of hire
Nice to Have
ITIL® 4 Foundation or higher certification, Business Continuity certifications (CBCP, CBCI, MBCP), Experience operating in regulated or audit-intensive environments, Experience implementing ITSM tooling enhancements or automation initiatives
What You'll Do.
Enterprise-wide incident and problem management execution
Continuous improvement
Technical and operational leadership across incident response
and production disaster recovery coordination
Driving operational maturity
Influencing cross-functional technology and business leaders
Ensuring audit readiness
executive transparency
and alignment with Business Continuity Management (BCM) and risk frameworks
Serving as the enterprise Incident Commander for all severity incidents
Establishing incident response standards
and decision frameworks
Leading post-incident reviews and executive-level debriefs
Owning and evolving the Problem Management framework
Analyzing enterprise incident trends
recurring failure patterns
Defining and monitoring KPIs
Leading incident coordination for Production Disaster Recovery events and Business Recovery Exercises
Ensuring procedures meet Business Continuity Management governance requirements and regulatory standards
and continuously enhancing incident and problem management policies
Ensuring alignment with ITIL
and enterprise risk management frameworks
Driving automation and tooling improvements within ITSM platforms
and executive-ready communications during major incidents
Serving as a trusted advisor to senior leadership during high-impact operational events
Influencing cross-functional leaders to prioritize reliability engineering
and resiliency investments
Supporting the company’s commitment to risk management and protecting the integrity
and confidentiality of systems and data
Ensuring incident processes integrate with cybersecurity
and regulatory compliance requirements
How You'll Work.
Team & Collaboration
Partner with Engineering, Infrastructure, and Business teams; Partner with Risk, Compliance, and Audit teams; Influence cross-functional leaders
Communication Scope
Exceptional written and verbal communication skills; Ability to translate complex technical issues for executive audiences; Provide timely, accurate, and executive-ready communications during major incidents
Process & Methodology
Incident Commander, Command-and-control leadership
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