LeadHost(HostSupervisor)

_**Job Description:**_ The Lead Host is responsible for overseeing the host stand, ensuring exceptional guest service from the moment guests arrive to the time they are seated. This role leads the host team, manages reservations and waitlists, and coordinates closely with management and service staff to optimize seating flow and guest experience. **Perks and Benefits** * Competitive pay & a Comprehensive Benefit Package. * Other benefits include Health Saving Account, Flexible Saving Account, Employee Assistance Program. * Annual Education Allowance * Generous Referral Program * Fun & collaborative company culture with lots of team building events * Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily Hotel **What Will You Do:** **Guest Experience** * Greet all guests warmly and professionally, setting the tone for an outstanding dining experience * Manage waitlists and reservations efficiently while maintaining accurate wait time estimates * Handle guest concerns, special requests, and escalations with professionalism * Ensure guests feel welcomed, valued, and appreciated at all times **Leadership & Team Support** * Supervise, train, and mentor host team members * Lead by example in service standards, appearance, and attitude * Create daily host assignments and ensure proper shift coverage * Provide real-time coaching and feedback to improve performance **Operational Excellence** * Manage table rotation and seating to maximize efficiency and server balance * Communicate effectively with servers, bartenders, and kitchen staff * Maintain accurate records in reservation and seating systems * Ensure the host stand, lobby, and entrance areas remain clean and organized. **Administrative Duties** * Oversee the reservation system setup, updates, and special notes * Assist with scheduling, call-outs, and shift adjustments * Support management with reporting guest trends or concerns * Uphold company policies, procedures, and service sta