GE Aerospace
LeadGulfstreamSystemsSupportEngineer
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“Lead Gulfstream Systems Support Engineer at GE Aerospace. Skills: Power systems, Field support, Customer relations. Develop working knowledge of power systems. Troubleshoot, investigate, and drive resolution”
What You'll Achieve.
Minimize unnecessary removals; Ensure system performance
Industry & Context.
Problem solving; Analytical tools
Respond and support the customer during after hours, Comply with import and export regulations, Comply with OSHA and applicable regulations, Drug screen (as applicable)
What They're Looking For.
Must Have
Bachelors degree (in aeronautical, electrical engineering, or mechanical engineering preferred) from an accredited college or university and 3+ years of experience in a field support role, project management, or systems engineering (or a minimum high school diploma / GED with an additional 4+ years of experience in a field support role, project management, or systems engineering)
Nice to Have
Ability to support the customer during off-hours, Significant experience in a broad base Aerospace industry or Aviation products, Product Knowledge – skilled in the theory and operation of defined systems, able to test and repair products and test equipment, Technical Communication – skilled in the presentation of technical information both verbal and written, adapting material for the target audience, Problem Solving – skilled/expert in analysing and identifying or proposing solutions to problems using a wide range of data and analytical tools, Customer Centric – skilled/expert regarding customer requirements, translating them into clear deliverables, Ability to manage multiple priorities and tasks simultaneously, Humble: respectful, receptive, agile, eager to learn, Transparent: shares critical information, speaks with candor, contributes constructively, Focused: quick learner, strategically prioritizes work, committed, Lean experience and training preferred, oral and written communication skills, interpersonal and leadership skills, Core competence in Microsoft Office applications, particularly Excel, Power Point and Outlook
What You'll Do.
Develop working knowledge of power systems
Respond and support customer after hours
Assist with defect investigation
Manage consignment stock levels
Deliver on-the-job training
Provide regular reports on integration testing
Build and maintain customer relationships
Comply with regulations
Implement Operation Safety Policy
How You'll Work.
Team & Collaboration
Act as technical focal and liaison; Work with product support engineers; Report to programme team; Contribute constructively
Communication Scope
Technical communication; Verbal communication; Written communication; Customer communications
Process & Methodology
Project management, Manage multiple priorities, Manage tasks simultaneously, Cost control
Full Job Description
# ******Job Description Summary****** You will be part of a global field support team acting as technical focal and liaison for all customer and program requirements. You will develop a strong working knowledge of the assigned power products and facilitate the use of approved processes to provide integration testing and flight line support at the Customer’s locations. # **Job Description** ***** Position will be in SAVANNAH, Georgia.** **_Key Responsibilities_ :** * Develop strong working knowledge of power systems and test equipment prior to deployment to customer location * Troubleshoot, investigate and drive resolution to determine when parts are returned to OEM * Ability to respond and support the customer during after hours * Assist Product Support Engineers (PSE) with defect investigation and use appropriate technical data to support reliability analysis and minimize unnecessary removals * Assist with queries relating to Aircraft and Component Maintenance Manuals * Manage consignment stock levels and logistics at Customer location * Deliver on-the-job training to the Customer * Provide regular reports on the status of on-site integration testing and system performance to the programme team and be the onsite first point of escalation for any issues that arise * Build and maintain strong long-term relationships with customer at all levels * Manage cost control, quality, and operations-oriented customer communications * Comply with import and export regulations in accordance with business and government legislation relating to data sharing, communication and technical discussions * Implement Operation Safety Policy Instructions, conduct field work in compliance with OSHA and applicable regulations and encourage good employee safety practices ** _Minimum Requirements_** : * Bachelors degree (in aeronautical, electrical engineering, or mechanical engineering preferred) from an accredited college or university and 3+ years of experience in a field support role, proj
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