Lead-GlobalWorkdayServiceManagement

**Job title** : Lead - Global Workday Service Management **Location** : Hyderabad **Job Type:** Fulltime/Permanent _About the job_ We are seeking a seasoned Lead - Global Workday Service Management to spearhead and manage a team of Specialists dedicated to delivering exceptional support to P&C Stakeholders. This pivotal role is responsible for ensuring the timely resolution of intricate issues, fostering collaboration with cross-functional teams, and driving service excellence. The ideal candidate will possess robust troubleshooting skills, substantial leadership experience, and a steadfast commitment to enhancing support processes. This position entails managing a team of Support & Expertise Specialists. **Main responsibilities:** **Leadership:** * Very strong communication skill, and senior stake holder management * Provide direction and guidance to a team of specialists, overseeing their activities to ensure adherence to KPIs and SLAs. * Capabilities of managing overseas team * Execute global and local reorganizations within Workday, collaborating closely with senior P&C Stakeholders. * Forge strong partnerships with People and Culture and People Services teams to efficiently support and advise on business needs at the local level, aligning priorities accordingly. * Manage HR queries from employees using the procedures provided and articles in the knowledge base * Work in the case management tool to report each case and progress on the resolution * Provide special support for P&C Senior Stakeholders within the agreed range and maintain a consistent approach while aligning to data governance standard * Create, update, activate, deactivate and delete master data relating to organization, positions, employees and contractors globally * Deliver dedicated Services Requests with regards to P&C Support * Execute large scale test scenarios for project or initiatives * Support End-to-end testing scripts with high level expertise and knowledge at complex tier II query mana