Monks
LeadGlobalSupportAdmin,HRIS
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“Lead Global Support Admin, HRIS at Monks. Skills: Workday HCM, Team Leadership, System Administration. Lead, mentor, and develop HRIS Admins. Assign and prioritise team workloads”
Industry & Context.
Problem-solving skills; Troubleshooting skills
What They're Looking For.
Must Have
3+ years of Workday Admin experience, 1 year in a senior or lead capacity, Hands-on experience across Workday HCM, reporting, talent, absence, benefits, and compensation modules, Proven experience leading or mentoring a team, Ability to delegate, coach, and manage performance, Problem-solving and troubleshooting skills, Ability to resolve complex escalations, Excellent prioritisation, time management, and stakeholder communication skills, Comfortable operating in a global organisation with cross-functional responsibilities
Nice to Have
Experience with EIB / Mass uploads, Workday Pro Certification in one or more modules, Experience hiring and onboarding HRIS talent, Familiarity with HRIS project management and change management practices
What You'll Do.
and develop HRIS Admins
Assign and prioritise team workloads
Act as primary escalation point for Workday issues
Foster a collaborative team culture
Contribute to hiring decisions
Oversee technical support for Workday HCM modules
Lead and coordinate system upgrades
Gather and translate business requirements
Oversee HR data quality and accuracy
Define and maintain team standards
Lead User Acceptance Testing (UAT) efforts
Ensure compliance with data security
Identify and drive system improvements
How You'll Work.
Team & Collaboration
Build relationships with HR, Payroll, IT, and business stakeholders; Communicate system changes clearly; Represent HRIS team in cross-functional projects
Communication Scope
Stakeholder communication skills
Process & Methodology
HRIS project management, Change management practices
Full Job Description
Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers). Role Overview The HRIS Team Lead is both a hands-on Workday expert and a people leader, responsible for guiding a small team of HRIS analysts and administrators. You will set the direction for day-to-day system operations, mentor team members, prioritise workloads, and serve as the senior point of escalation for complex Workday HCM issues. This role requires a balance of deep technical knowledge and the interpersonal skills to coach, develop, and support a high-performing team. Key Responsibilities Team Leadership & Management Lead, mentor, and develop a small team of HRIS Admins, providing regular 1:1s, performance feedback, and career development support. Assign and prioritise team workloads, ensuring tickets, projects, and operational tasks are handled efficiently and within SLA. Act as the primary escalation point for complex Workday issues the team cannot resolve independently. Foster a collaborative, learning-oriented team culture with clear standards for quality and documentation. Contribute to hiring decisions, onboarding, and upskilling of new team members. Workday Technical Ownership Oversee technical support for all Workday HCM modules, ensuring system issues are investigated and resolved promptly. Lead and coordinate bi-annual system upgrades, including planning, testing, and feature analysis to ensure smooth transitions. Serve as the organisation's senior subject matter expert for Workday, guiding system strategy, security, and governance. Gather and translate business
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