Amazon.com Services LLC
Leadership Development Training, Fulfillment Center, fulfillment ops team
LeadFulfillmentAssociate
Neural analysis suggests this role is
optimal for Lead candidates.
“Lead Fulfillment Associate at Amazon.com Services LLC. Skills: Process management, Operations leadership. Perform production duties. Pick/pack orders”
What You'll Achieve.
Deliver operations results; Meet daily operational goals
Industry & Context.
Root cause investigation; Resolve problem items
Lift up to 49 pounds, Stand/walk up to 12 hours, Work flexible schedule, Work weekends, Work nights, Work holidays, Work overtime
What They're Looking For.
Must Have
High school or equivalent, Can lift up to 49 pounds, Stand/walk during shifts up to 12 hours, Frequently push, pull, squat, bend, and reach, Work 40 hours/week, Overtime as required, 18 years of age or older
Nice to Have
Associate's or Bachelor's Degree, 1+ year leadership experience, 1+ year working in like environment, Experience with performance metrics, Lean process improvement experience, Excellent written communication skills, Excellent verbal communication skills, Excellent interpersonal skills
What You'll Do.
Perform production duties
Ensure inventory accuracy
Communicate instructions to associates
Maintain link between Corporate Retail Teams and FC
Report & re-escalate tickets
Resolve problem items
Handle Retail Request Tickets
Support daily management of department duties
Communicate with internal suppliers
Communicate with external suppliers
Escalate barriers to Operations leaders
Drive standard work in Safety
Drive standard work in Quality
Drive standard work in Productivity
Meet daily operational goals
Schedule appointments
Communicate with carriers
Communicate with corporate transportation group
Communicate with management
Communicate with dock personnel
Plan inbound arrivals
Ensure carrier compliance
Schedule inbound deliveries
Communicate with other departments
Correspond with shipping companies
Use shipping company software
Coordinate trailers to dock doors
Coordinate cross docks
Ensure proper processes followed
Administer flow of non-inventory goods
Organize safety equipment
Research missing shipments
Stage product in work areas
Operate PIT equipment
Track non-inventory goods
Receive non-inventory goods
Manage hazardous waste
Provide technical support for Waste Program
Execute Waste Procedure
Maintain compliance with Waste Program
Oversee waste process
Monitor robotic field health
Lead work dispatch for Amnesty Floor Monitors
Ensure minimum impact on downstream operations
Coordinate with learning team
Coordinate with RME team
Coordinate with operations team
Drive standard work practices
Achieve daily operational goals
Access Amazon Robotic floors
Perform tasks on AR floor
Resolve issues on AR floor
Help associates with amnesty processing
Help associates with amnesty prevention
Provide data and analytical support
Conduct root cause investigation of defects
Insure compliance to ICQA-related SoX requirements
How You'll Work.
Team & Collaboration
Cross-functional teams; Operations leaders; Internal suppliers; External suppliers; Corporate Retail Teams; Vendor Management; Catalog Team; Carriers; Corporate transportation group; Management; Dock personnel; Receivers; Procurement; Learning team; RME team; Operations team; Associates; ICQA teams; Inbound teams; Outbound teams
Communication Scope
Communicate instructions; Communicate with carriers; Communicate with management; Communicate with dock personnel; Communicate with other departments; Correspond with shipping companies; Written communication; Verbal communication; Interpersonal skills
Full Job Description
Lead Fulfillment Associate The Amazon operations team is looking for Lead Fulfillment Associates with a strong record of achieving results to join the expanding team supporting operations leaders and associates in delivering strong operations results within our fulfillment centers. Lead Fulfillment Associates hold various roles within the Fulfillment Center including, but not limited to: Trainer, Process Assistant and Shipping Clerk. All role types will include performing production duties as needed: pick/pack orders, receive/stow product, ensure inventory accuracy, and unload/load trucks. Lead Fulfillment Associates will also be responsible for communicating instructions to other associates, motivating them and keeping their work areas safe. Since opening our virtual doors in 1995, Amazon has been pushing the boundaries of ‘possible’ further and further. Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. Our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth. Lead Fulfillment Associates hold various roles within the Fulfillment Center. There are several types of roles that hold different job-specific responsibilities including: ISS Representative: Power connector. Maintaining the link between Corporate Retail Teams and the FC, as well as the reporting & re-escalation of tickets submitted to Retail, Vendor Management and Catalog. Plays an integral role in the RC by facilitating resolution or directly resolving problem items that cannot be received in the RC under the normal conditions of receiving. Responsible for the tactical and strategic handling of Retail Request Tickets submitted to them from Corporate. Process Assistant: Smooth operator. Helping support daily management of department duties, including
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