GE Aerospace
Aerospace
LeadEngineer–CommercialFieldService
“Lead Engineer – Commercial Field Service at GE Aerospace. Skills: Program leadership, Technical direction, Hands on troubleshooting, Data analytics. Provide day-to-day support to customers. Serve as primary GE on-site representative”
Industry & Context.
Solve complex problems; Sound judgement; Critical thinking
Co-located at customer’s site, Flexibility and willingness to work onsite, Support around-the-clock operations at the customer as needed on weekends and holidays, Standard working hours: 1:30 PM – 10:00 PM EST, Requires access to U. S. export-controlled information, Ability to prove U. S. Person status (lawful permanent resident, U. S. Citizen, asylee or refugee status), Successful completion of a drug screen (as applicable), Relocation Assistance Provided
What They're Looking For.
Must Have
Bachelor's degree from an accredited university or college with at least 2 years of full time working experience in airline operations or maintenance planning, engineering, aviation propulsion, or related field, high school diploma / GED with at least 6 years of full time work experience in airline operations or maintenance planning, engineering, aviation propulsion, or related field
Nice to Have
technical expertise in aircraft engine or turbomachinery equipment, Experience using software or data analytics to make informed technical decisions and to provide recommendations to the customer or other key internal stakeholders, Self-directed with the ability to solve complex problems using sound judgement and critical thinking, Ability to lead and deliver on result orientated priorities using project management, analytical, time management and prioritization skills, oral and written communication skills with the ability to forge deep relations at all levels, not only with key internal stakeholders but also with the customer, Passion to gain a deeper understanding of the commercial function and driving success for Aerospace with internal/external stakeholders, our customers, partners and colleagues, Embody the GE Behaviors including Customer Driven, Respect for People, Continuous Improvement
What You'll Do.
Provide day-to-day support to customers
Serve as primary GE on-site representative
Provide program leadership
Provide technical direction
Provide hands on troubleshooting assistance
Support customer issue resolutions
Support service bulletin implementations
Support monitoring and diagnostics
Support fleet configuration
Support outage management
Interpret OEM & technical manuals
Review maintenance effectiveness
Identify training needs
Utilize FLIGHT DECK principles
Deliver continuous improvement
Identify reliability enhancements
Produce data analytics
Report production status
Report program updates
Provide recommendations for proactive direct
Facilitate rework for engine serviceability
Assure engine serviceability meets new aircraft requirements
Share voice of customer insights
Assist with data collection
Assist with timely reporting
Assist with performance analyses
Assist with marketing intelligence
Assist with potential sales opportunities
Work onsite to support operations
Support around-the-clock operations
How You'll Work.
Team & Collaboration
Share voice of customer insights to key internal stakeholders; Assist with data collection and timely reporting; Forge deep relations with key internal stakeholders; Forge deep relations with the customer
Communication Scope
Oral communication skills; Written communication skills
Process & Methodology
Project management, Analytical skills, Time management, Prioritization skills
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