Freshworks
Technology
LeadeLearningDesigner-TechnicalSalesEnablement
Neural analysis suggests this role is
optimal for mid candidates.
“Lead eLearning Designer - Technical Sales Enablement at Freshworks. Skills: eLearning Design, Technical Sales Enablement, Learning Experience Design. Design technical eLearning certifications. Build technical eLearning certifications”
What You'll Achieve.
Enhance sales performance; Drive measurable outcomes
Industry & Context.
Onsite 3x/week
What They're Looking For.
Must Have
6–10 years eLearning design, Direct experience in Sales Engineer role, Direct experience in Solution Engineer role, Direct experience in Professional Services role, Understanding of Solution Engineering cycle, Technical aptitude, Understand complex SaaS architectures, Articulate complex SaaS architectures, Understand integration strategies, Articulate integration strategies, Understand competitive technical differentiators, Articulate competitive technical differentiators, Professional knowledge of eLearning authoring tools, Experience facilitating design workshops, Organizational skills, Project management skills, Exceptional writing skills, Exceptional editing skills, Ability to work independently, Ability to work collaboratively, Commitment to continuous improvement, Commitment to learning
Nice to Have
Articulate 360 experience, Camtasia experience, Vyond experience, Canva experience, Adobe Creative Suite experience
What You'll Do.
Design technical eLearning certifications
Build technical eLearning certifications
Develop interactive eLearning modules
Develop knowledge checks
Create competitive deep-dive content
Create objection handling scenarios
Lead creation of technical validation documents
Lead creation of reference architectures
Lead creation of deployment guides
Lead creation of demo scripts
Establish feedback loop
Co-develop partner enablement materials
Validate partner enablement materials
Partner with cross-functional teams
Partner with Subject Matter Experts
Align eLearning curriculum
Utilize AGILE methodologies
Design digital training solutions
Deliver digital training solutions
Create engaging eLearning courses
Create knowledge assessments
Integrate social learning
Integrate connected learning
Utilize eLearning authoring tools
Develop online learning experiences
Focus on content structure
Focus on effective writing
Craft information structures
Apply learning science principles
Measure learner performance
Measure business impact
Evaluate training solutions
Implement iterative improvements
How You'll Work.
Team & Collaboration
Sales teams; Solution Engineering teams; Professional Services teams; Cross-functional teams; Subject Matter Experts; Key stakeholders
Communication Scope
Technical writing; Editing
Process & Methodology
AGILE methodologies
Full Job Description
Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh Vision. Real Impact. Come build it with us. Freshworks is looking for a highly creative and tech-savvy Learning Experience Designer to join our expanding Revenue Enablement team. In this role, you'll lead the design and development of impactful, measurable eLearning programs and resources that empower Freshworks teams to sell our products effectively. You'll partner closely with our Sales, Solution Engineering, and Professional Services teams to create educational content and training materials that enhance sales performance. With a deep understanding of adult learning principles, you'll translate complex business requirements into engaging and effective digital learning solutions in collaboration with subject matter experts and key stakeholders. This is a unique opportunity to shape the eLearning experiences that fuel our technical sales teams. Key Responsibilitie
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