Freshworks

Technology

LeadeLearningDesigner-TechnicalSalesEnablement

$110–142k Boston, Massachusetts, United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Lead eLearning Designer - Technical Sales Enablement at Freshworks. Skills: eLearning design, Technical sales enablement, SaaS platform architecture. Design technical eLearning certifications. Build technical eLearning certifications”

What You'll Achieve.

Enhance sales performance; Drive measurable outcomes

Industry & Context.

Technology

What They're Looking For.

Must Have

6-10 years eLearning design experience, Experience with technical sales audiences, Direct experience in technical role, Understanding of Solution Engineering/Pre-Sales cycle, Technical aptitude for SaaS platforms, Professional knowledge of eLearning authoring tools, Experience facilitating design workshops, Organizational skills, Project management skills, Exceptional writing skills, Exceptional editing skills, Ability to work independently, Ability to work collaboratively

Nice to Have

Kubernetes experience a plus

What You'll Do.

Design technical eLearning certifications

Build technical eLearning certifications

Develop interactive eLearning modules

Develop knowledge checks

Create competitive deep-dive content

Create objection-handling scenarios

Lead creation of technical validation documents

Lead creation of reference architectures

Lead creation of deployment guides

Lead creation of demo scripts

Establish feedback loop

Co-develop partner enablement materials

Validate partner enablement materials

Align eLearning curriculum

Design digital training solutions

Deliver digital training solutions

Create engaging eLearning courses

Create knowledge assessments

Integrate social learning strategies

Integrate connected learning strategies

Utilize multimedia assets

Develop interactive online learning experiences

Develop immersive online learning experiences

Focus on content structure

Focus on effective writing

Craft information structures

Apply learning science principles

Measure learner performance

Measure business impact

Evaluate training solutions

Implement iterative improvements

How You'll Work.

Team & Collaboration

Cross-functional teams; Subject Matter Experts; Sales teams; Solution Engineering teams; Professional Services teams

Communication Scope

Technical writing

Process & Methodology

AGILE methodologies

Full Job Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. Fresh vision. Real impact. Come build it with us. Freshworks is looking for a highly creative and tech-savvy Learning Experience Designer to join our expanding Revenue Enablement team. In this role, you'll lead the design and development of impactful, measurable eLearning programs and resources that empower Freshworks teams to sell our products effectively. You'll partner closely with our Sales, Solution Engineering, and Professional Services teams to create educational content and training materials that enhance sales performance. With a deep understanding of adult learning principles, you'll translate complex business requirements into engaging and effective digital learning solutions in collaboration with subject matter experts and key stakeholders. This is a unique opportunity to shape the eLearning experiences that fuel our technical sales teams. Key Responsibilities * Technical Sales Enablement: Design and build technical eLearning certifications to ensure our Solution En

Free ATS check

Applying for this Lead eLearning Designer - Technical Sales Enablement role?

Most applicants get filtered before a human reads their resume. See if yours makes the cut.

How to Apply on SmartRecruiters

  • SmartRecruiters often includes a video screening step — check camera and mic permissions.
  • Link your GitHub or portfolio directly in the profile section for technical roles.
  • Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.

ANONYMOUS · UNFILTERED

What do employees actually say about Freshworks?

Real rants from real employees. Read before you apply.

Read Company Rants →