Freshworks
Technology
LeadeLearningDesigner-TechnicalSalesEnablement
Neural analysis suggests this role is
optimal for mid candidates.
“Lead eLearning Designer - Technical Sales Enablement at Freshworks. Skills: eLearning design, Technical sales enablement, SaaS platform architecture. Design technical eLearning certifications. Build technical eLearning certifications”
What You'll Achieve.
Enhance sales performance; Drive measurable outcomes
Industry & Context.
What They're Looking For.
Must Have
6-10 years eLearning design experience, Experience with technical sales audiences, Direct experience in technical role, Understanding of Solution Engineering/Pre-Sales cycle, Technical aptitude for SaaS platforms, Professional knowledge of eLearning authoring tools, Experience facilitating design workshops, Organizational skills, Project management skills, Exceptional writing skills, Exceptional editing skills, Ability to work independently, Ability to work collaboratively
Nice to Have
Kubernetes experience a plus
What You'll Do.
Design technical eLearning certifications
Build technical eLearning certifications
Develop interactive eLearning modules
Develop knowledge checks
Create competitive deep-dive content
Create objection-handling scenarios
Lead creation of technical validation documents
Lead creation of reference architectures
Lead creation of deployment guides
Lead creation of demo scripts
Establish feedback loop
Co-develop partner enablement materials
Validate partner enablement materials
Align eLearning curriculum
Design digital training solutions
Deliver digital training solutions
Create engaging eLearning courses
Create knowledge assessments
Integrate social learning strategies
Integrate connected learning strategies
Utilize multimedia assets
Develop interactive online learning experiences
Develop immersive online learning experiences
Focus on content structure
Focus on effective writing
Craft information structures
Apply learning science principles
Measure learner performance
Measure business impact
Evaluate training solutions
Implement iterative improvements
How You'll Work.
Team & Collaboration
Cross-functional teams; Subject Matter Experts; Sales teams; Solution Engineering teams; Professional Services teams
Communication Scope
Technical writing
Process & Methodology
AGILE methodologies
Full Job Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. Fresh vision. Real impact. Come build it with us. Freshworks is looking for a highly creative and tech-savvy Learning Experience Designer to join our expanding Revenue Enablement team. In this role, you'll lead the design and development of impactful, measurable eLearning programs and resources that empower Freshworks teams to sell our products effectively. You'll partner closely with our Sales, Solution Engineering, and Professional Services teams to create educational content and training materials that enhance sales performance. With a deep understanding of adult learning principles, you'll translate complex business requirements into engaging and effective digital learning solutions in collaboration with subject matter experts and key stakeholders. This is a unique opportunity to shape the eLearning experiences that fuel our technical sales teams. Key Responsibilities * Technical Sales Enablement: Design and build technical eLearning certifications to ensure our Solution En
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