Via
LeadDispatcher
“Lead Dispatcher at Via. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, live troubleshooting decisions, operating and troubleshooting expertise, triage and prioritize live operational issues, make ad hoc decisions with little guidance. manage key aspects of our day-to-day transit operations. go-to person for live troubleshooting decisions”
What You'll Achieve.
ensure full resolution
Industry & Context.
live troubleshooting decisions; operating and troubleshooting expertise; triage and prioritize live operational issues; make ad hoc decisions with little guidance; make sound decisions on the fly; prioritize effectively; take full responsibility for the outcomes of all issues; make thoughtful choices between imperfect options; persistent, creative, and cool under pressure
This is a fully in-person position with the expectation that you will be onsite 5 days per week
What You'll Do.
manage key aspects of our day-to-day transit operations
go-to person for live troubleshooting decisions
plan and improve our services
help with many other types of tickets and tasks based on business needs
Proactively adjust daily operating plans based on real-time input
Prioritize operational issues and provide creative solutions
Serve as the real-time point of contact and full owner of “live ops” issues
Deliver exceptional rider and driver support
Leverage your operating and troubleshooting expertise to support other business areas
triage and prioritize live operational issues
then take action based on the information received
Leverage knowledge of Via products and services to make ad hoc decisions with little guidance
How You'll Work.
Team & Collaboration
collaborate with operations, support, and product optimization teams; managing various stakeholders across diverse teams (Dispatch, Rider support, Local Operations team); Build cross-functional relationships across various Via teams and offices and external partners; contribute to cross-functional teams
Communication Scope
empathetic and effective communicator; active listening; collaboration
Applying for this Lead Dispatcher role?
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ANONYMOUS · UNFILTERED
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