Sutherland
Banking
Lead-DialerAdministration
Neural analysis suggests this role is
optimal for mid candidates.
“Lead - Dialer Administration at Sutherland. Skills: Dialer Administration, Data Analysis, Campaign Management. Perform daily uploads, downloads, and importing of dialer schedules. Document activities for outbound dialer”
What You'll Achieve.
Analyze dialer-output data to identify potential problems/issues; Monitor and adjust performance of the dialer systems
Industry & Context.
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; Analyze dialer-output data to identify potential problems/issues
What They're Looking For.
Must Have
Intermediate to advanced proficiency level with Microsoft Excel, Working knowledge on a dialer system and auto-dialer operation/concepts, Working knowledge on basic statistics and ability to comprehend and analyze dialer-output data, Basic understanding of database-design principles, data structures and optimizations, Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems, FY25 PDP rating of Exceeds Expectations (4) or Outstanding (5), Tenure of at least 18 months, No Active DA
What You'll Do.
Perform daily uploads
and importing of dialer schedules
Document activities for outbound dialer
Analyze dialer-output data to identify potential problems/issues
Run payment reports regularly
Create and update dialing campaigns
list strategies and reports
Monitor and adjust performance of the dialer systems
Complete other duties as assigned by the markets
Full Job Description
At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Dialer Admin Specialist. If you are a Dialer Lead looking for a global career, do not miss this opportunity! Dialer Administrator gets to: * Perform daily uploads, downloads, and importing of dialer schedules. * Document activities for outbound dialer. * Analyze dialer-output data to identify potential problems/issues. * Run payment reports regularly * Create and update dialing campaigns. Filter, list strategies and reports. * Monitor and adjust performance of the dialer systems. * Complete other duties as assigned by the markets. ## Qualifications Our most successful candidates will have: * Intermediate to advanced proficiency level with Microsoft Excel * Working knowledge on a dialer system and auto-dialer operation/concepts * Working knowledge on basic statistics and ability to comprehend and analyze dialer-output data * Basic understanding of database-design principles, data structures and optimizations * Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Internal: * Must have FY25 PDP rating of Exceeds Expectations (4) or Outstanding (5) * Tenure of at least 18 months * No Active DA
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