Freshworks
Information Technology And Services
Lead-CybersecurityRisk&Compliance
Neural analysis suggests this role is
optimal for mid candidates.
“Lead - Cybersecurity Risk & Compliance at Freshworks. Skills: Cybersecurity Risk, Compliance, AI Governance. Manage cybersecurity risks. Manage compliance risks”
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
5–10 years Risk & Compliance experience, Experience in risk enumeration, Experience defining security standards, Experience managing infosec processes
Nice to Have
Exposure to AI governance, Exposure to model risk management, Exposure to AI security risk assessments, Familiarity with ISO 42001, Familiarity with NIST AI RMF, Industry-standard security certifications, Cloud security certifications, AI governance certifications, AI risk-related certifications
What You'll Do.
Manage cybersecurity risks
Manage compliance risks
Manage third-party AI risks
Manage agentic workflow risks
Partner with Product teams
Partner with Functional teams
Drive policy governance
Drive control governance
Certify security framework readiness
Operationalize control requirements
Review control effectiveness
Report on control effectiveness
Report on risk exposure
Report on loss exposure
Present AI risk posture
Present governance maturity
Provide guidance on processes
Provide guidance on controls
Improve information security posture
Improve AI compliance posture
Drive security awareness program
Motivate desired behaviors
Provide platform for learning
Build awareness around AI security
How You'll Work.
Team & Collaboration
Cross-functional teams; Collaborative environment
Communication Scope
Oral reports; Written reports; Presenting AI risk posture
Full Job Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. Fresh vision. Real impact. Come build it with us The Cybersecurity Risk & Compliance function is responsible for evaluating security and compliance risks within the organization. We set up security benchmarks, verify adherence to these standards across all internal sectors, and promote a culture of information security throughout the company. As a key member of our team, you will play a pivotal role in fortifying our security measures, leveraging your expertise in regulatory frameworks, cloud technologies, and emerging domains such as Artificial Intelligence (AI). Impact You Can Create You will be the vanguard of our organization's security posture, ensuring we safely navigate the complex intersection of traditional cybersecurity and cutting-edge AI technologies. By championing a culture of information security and proactive risk management, you will directly safeguard our products, data, and business functions. Your leadership in AI governance—covering everything from model ri
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