Working At Simcorp
FinTech
LeadCustomerSupportConsultant
Neural analysis suggests this role is
optimal for Lead candidates.
“Lead Customer Support Consultant at Working At Simcorp. Skills: expert-level support, service delivery, managing escalated client inquiries, providing guidance to junior consultants, troubleshoot, resolve issues, enhance overall customer satisfaction, Defining, communicating and solving issues, Investigating customer issues, Verifying for and proposing workarounds for customers, Documenting solutions to recurring issues, Staying in close contact and communicating errors & enhancement requests, M”
What You'll Achieve.
Ensuring that complex customer issues are resolved efficiently and effectively; Ensuring that support processes align with client expectations and business targets; Enhance overall customer satisfaction; Maintaining high level of customer satisfaction with clients
Industry & Context.
Well-developed analytical skills and are used to working in a structured way; Solving issues; Investigating customer issues; Replicating issues internally; Diagnosing them with the SimCorp technical teams; Proposing workarounds for customers
Working extended hours might also be required on occasion, Occasional remote work across Poland and international options available (up to 24 days domestic, 20 days international per year - subject to internal policy)
What They're Looking For.
Must Have
A degree in finance/economics, Experience within the financial world e. g. asset management, insurance, pension funds, funds management in general or custodian, Knowledge or high interest in financial issues - theoretical as well as practical, Good communication & organization skills, Well-developed analytical skills and are used to working in a structured way, Good at working on & prioritizing multiple tasks at the same time, Service-minded and have the ability to thrive in a time-sensitive setting, you enjoy as well working in a team
Nice to Have
Experience with SimCorp Dimension is a good addition
What You'll Do.
Providing expert-level support and service delivery to clients
Ensuring that complex customer issues are resolved efficiently and effectively
Managing escalated client inquiries
Providing guidance to junior consultants
Ensuring that support processes align with client expectations and business targets
and enhancing overall customer satisfaction
communicating and solving issues by liaising with
the intermediary between the customer and their support teams
and SimCorp developers and other consultants
Investigating customer issues with a large focus on replicating issues internally and diagnosing them with the SimCorp technical teams
Verifying for and proposing workarounds for customers while their issue is being resolved
Documenting solutions to recurring issues in the internal knowledge base
Staying in close contact and communicating errors & enhancement requests with local development staff and our colleagues in our central Development Division
Maintaining high level of customer satisfaction with clients
Liaising with management at the clients as needed
How You'll Work.
Team & Collaboration
Liaising with, and acting as, the intermediary between the customer and their support teams, and SimCorp developers and other consultants; Working closely with cross-functional teams to troubleshoot, resolve issues, and enhance overall customer satisfaction; Staying in close contact and communicating errors & enhancement requests with local development staff and our colleagues in our central Development Division; Liaising with management at the clients as needed
Communication Scope
Good communication & organization skills; Communicating errors & enhancement requests
Process & Methodology
prioritizing multiple tasks at the same time
Full Job Description
**WHAT MAKES US, US** Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we’re saying, keep reading! **WHY THIS ROLE IS IMPORTANT FOR US** We are looking for a Lead Customer Support Consultant who will be responsible for providing expert-level support and service delivery to clients, ensuring that complex customer issues are resolved efficiently and effectively. This role focuses on managing escalated client inquiries, providing guidance to junior consultants, and ensuring that support processes align with client expectations and business targets. The Senior Customer Support Consultant works closely with cross-functional teams to troubleshoot, resolve issues, and enhance overall customer satisfaction. **WHAT YOU WILL BE RESPONSIBLE FOR** * Defining, communicating and solving issues by liaising with, and acting as, the intermediary between the customer and their support teams, and SimCorp developers and other consultants like yourself. * Investigating customer issues with a large focus on replicating issues internally and diagnosing them with the SimCorp technical teams * Verifying for and proposing workarounds for customers while their issue is being resolved. * Documenting solutions to recurring issues in the internal knowledge base. * Staying in close contact and communicating errors & enhancement requests with local development staff and our colleagues in our central Develo
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