LeadCustomerSuccessManagerOrder-to-Cash

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. ### ### The Position At Roche Diagnostics, we are redefining the global customer journey through integrated end-to-end supply chain and operational excellence. Our team focuses on driving consulting excellence across our commercial affiliates and regions, establishing global best practices, and enhancing visibility and performance across the affiliate network. By utilizing data, process insights, and IT systems, we collaborate within the O2C Customer Journey / Value Stream Committee to support portfolio prioritization, roadmap definition, and strategic decision-making that delivers real impact and measurable results across our division. We are seeking a Lead Customer Success Manager Order-to-Cash to step into a pivotal, high-impact role. In this position, you will act as a trusted strategic advisor and sparring partner to our senior executive leadership and O2C Value Stream representatives. You will conduct high-impact consulting engagements, identify strategic efficiencies, and drive the sustainable implementation of global best practices, directly transforming how Roche manages Order-to-Cash operations globally. ### The Opportunity * **Lead Strategic Consulting Engagements** : Drive high-impact O2C consulting engagements across commercial affiliates and regions to optimize processes, assess current performance, and translate insights into executable, performance-driven roadmaps. * **Serve as a Trusted Advisor** : Act as the primary advisor and sparring partner for regions, affiliates, and senior stakeholders; me