Company
SaaS
LeadCustomerSuccessManager,MidMarket
“Lead Customer Success Manager, Mid-Market. Skills: Customer Success, Retention, Expansion, Account Management. Define mid-market customer onboarding. Refine mid-market customer engagement”
What You'll Achieve.
Own retention outcomes; Own expansion outcomes; Demonstrate ROI; Demonstrate risk reduction; Demonstrate operational efficiency
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
7–9 years of experience in B2B SaaS Customer Success, Proven ownership of retention and expansion metrics, Experience managing accounts with ACVs $50K–$150K, Background in multi-stakeholder environments, Demonstrated experience building or improving CS systems, Comfortable navigating SaaS conversations with technical depth, Excellent written and verbal communication skills, Ability to thrive in environments where CS motion and processes are still being defined
What You'll Do.
Define mid-market customer onboarding
Refine mid-market customer engagement
Refine mid-market customer retention
Monitor product usage
Monitor stakeholder engagement
Monitor customer progress
Ensure early value realization
Ensure sustained platform adoption
Take accountability for renewals
Take accountability for expansion
Build data-backed value narratives
Engage multi-functional customer teams
Tailor communication and value messaging
Create structured account management systems
Improve predictability and scalability
Contribute to playbook development
Raise execution quality
How You'll Work.
Team & Collaboration
Multi-functional customer teams; Security teams; Compliance teams; Finance teams; Procurement teams; Executive leadership
Communication Scope
Value messaging; Global customers; US-based customers
Applying for this Lead Customer Success Manager, Mid-Market role?
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