Sprinto
SaaS
LeadCustomerSuccessManager,Mid-Market
Neural analysis suggests this role is
optimal for Senior candidates.
“Lead Customer Success Manager, Mid-Market at Sprinto. Skills: Build the mid-market CS motion, Drive retention and expansion, Manage complex stakeholders, B2B SaaS customer success, retention or NRR outcomes. Build the mid-market CS motion, Own adoption and customer health, Drive retention and expansion, Manage complex stakeholders, Turn customer signal into operating rhythm, Mentor and raise the bar.”
What You'll Achieve.
Help customers get value quickly, reduce renewal risk early, and grow the account through stronger adoption and clear business outcomes.
Industry & Context.
lead generation; funnel optimization; account expansion; objection handling; onboarding milestones; account health; QBRs; expansion triggers; evidence-led customer conversations
Clear written and verbal communication with US or global customers from India. Comfort in a role where the motion is still being built. The person should not need a mature CS machine around them to be effective.
What They're Looking For.
Must Have
7–9 years of total experience, with experience in B2B SaaS customer success. Experience owning a book of mid-market or enterprise customers, ideally with ACVs in the $50K–$150K range. Accountability for retention, GRR, NRR, renewals, or expansion. This cannot be only a CSAT or relationship-management role. Experience with multi-stakeholder accounts involving security, compliance, engineering, IT, finance, procurement, or executive buyers. Evidence of building or improving CS mechanisms: onboarding playbooks, health scores, QBR frameworks, renewal-risk reviews, account plans, escalation processes, or Sales-to-CS handoffs. Comfort with technical SaaS conversations. Deep technical expertise is not mandatory, but confidence with security, compliance, or engineering stakeholders is important. Clear written and verbal communication with US or global customers from India. Comfort in a role where the motion is still being built. The person should not need a mature CS machine around them to be effective.
What You'll Do.
Build the mid-market CS motion
Own adoption and customer health
Drive retention and expansion
Manage complex stakeholders
Turn customer signal into operating rhythm
Mentor and raise the bar.
How You'll Work.
Team & Collaboration
Coach peers, improve team rituals, and help newer CSMs operate with stronger account evidence.
Communication Scope
executive presentations; proposal writing; cold calling; written and verbal communication
Full Job Description
## Description Sprinto is an AI-native GRC platform that helps organisations manage risks, audits, vendor oversight, and continuous monitoring from a single connected platform. With a team of 350+ employees serving 3,000+ customers across 75+ countries, Sprinto combines scale with expertise to deliver trust and compliance. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve raised$31.8M in funding to fuel our mission. Trusted by leading organisations including Whatfix, Anaconda, Ultrahuman, WeWork, AI Foundation, and HackerRank, Sprinto supports 300+ integrations and 200+ global security standards, including SOC 2, ISO 27001, GDPR, HIPAA, and PCI-DSS. Founded in 2020 by second-time entrepreneurs Girish Redekar and Raghuveer Kancherla, Sprinto is recognised as a Leader on G2 in Compliance Automation and has been named a LinkedIn Top Startup multiple years in a row. Sprint With Sprinters At Sprinto, your work has purpose — and your life has space. We are a workplace where you’re empowered to execute on your most ambitious ideas and deliver your best output in a fast-paced, innovative, and supportive environment. Joining Sprinto means you will never run alone; you will always have the freedom to take your shot and the support to go farther than you imagined. ## Role Summary Sprinto is an AI-native GRC platform that helps companies manage risk, audits, vendor oversight, and continuous monitoring from one connected platform. We serve 3,000+ customers across 75+ countries and are backed by Accel, Elevation, and Blume Ventures. We are looking for a Lead Customer Success Manager to help build and scale Sprinto’s mid-market customer success motion. This is not a relationship-only CSM role. And it is not a role where the playbook is already fully built. The right person can run accounts well and help design the operating rhythm as we scale. You will work with customers using Sprinto to meet serious compliance, audit, and trust goals. Their s
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