LeadCustomerSuccessManager-Federal

Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world! About the Role: As the Lead Customer Success Manager (CSM) for Dragos Public Sector, you will serve as a trusted advisor to our Federal clients throughout their journey with Dragos. You’ll play a pivotal role in driving adoption, ensuring satisfaction, and aligning our solutions with the customer’s operational and security goals. You’ll work with sales, technical account managers, resident engineers and solution architects to leverage positive business outcomes to promote operationalization and prove the value of all Dragos offerings, including Dragos Platform, WorldView threat intelligence, and Professional Services. We're open to candidates in all US time zones but primarily operate in EST. Responsibilities: Serve as the primary post-sales point of contact for strategic federal customers. Drive successful onboarding, implementation, and adoption of Dragos solutions. Establish relationships and partner with customers to define success criteria and help them achieve measurable positive business outcomes. Own customer success plans and conduct regular business reviews to assess value realization, promote advocacy, and identify expansion opportunities. Directly manage assigned customer segments and maintain health metrics to drive proactive engagement and