LeadCustomerSuccessManager

## Accountabilities Lead enterprise customer relationships as a trusted advisor, ensuring successful onboarding, adoption, expansion, and long-term engagement. Manage and measure the success of technology initiatives, including platform implementations, workflow deployments, module rollouts, and digital transformation programs. Establish operational frameworks and best practices that support efficient project delivery while maintaining alignment with scope, budget, and timelines. Conduct business process analysis and provide strategic recommendations on platform configurations, workflows, and optimization opportunities. Collaborate with customers to identify business objectives, define success metrics, and maximize return on investment. Drive account growth by identifying expansion opportunities, forecasting business outcomes, and supporting customers throughout their success journey. Configure and operationalize platform features, including workflows, automation rules, permissions, integrations, validation logic, and program settings. Oversee complex, multi-module implementations while ensuring seamless interoperability and data consistency across systems. Act as the primary technical escalation point, translating business needs into detailed functional requirements and partnering with technical teams to resolve complex issues. Support contract modifications, subscription updates, and related customer agreements as business needs evolve. Lead testing, validation, and user acceptance activities to ensure successful deployments and compliance with customer requirements. Collaborate closely with internal stakeholders to continuously improve customer experiences, processes, and operational outcomes. Requirements Bachelor’s degree in Business Administration, Economics, or a related field, or equivalent professional experience. Minimum of 2 years of experience in customer success, account management, project management, business consulting, or a related technology-focuse