Zenoti
Beauty and Wellness
LeadCustomerSuccess
“Lead - Customer Success at Zenoti. Skills: Customer Relationship Management, Account Strategy, Value Realization. Ensure success of Zenoti's customers. Bring Zenoti's best ideas to customers”
What You'll Achieve.
Achieving revenue results; Driving customer satisfaction; Driving product adoption
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
4 or more years of relevant experience, 4-year Bachelor's Degree in Business or any relevant discipline
Nice to Have
Previous Senior-level Program Management or Product Management experience a huge plus, Experience with and/or an understanding of the wellness industry is strongly recommended
What You'll Do.
Ensure success of Zenoti's customers
Bring Zenoti's best ideas to customers
Match capabilities to customer business goals
Drive business value and executive alignment
trusted business partner
Analyze customer's business
Drive recommendations and solutions leveraging Zenoti capabilities
Consult with customers to ensure they get the
Engage with team members to address challenges
Develop understanding of customer's technical environment
Develop understanding of customer's business goals
Develop long-term account solution strategy
Develop account road-map
Identify stakeholders at all necessary levels
Develop relationships with stakeholders
Maintain relationships with stakeholders
Understand customer project strategies
Influence customer project strategies
Drive periodic customer engagements
Drive periodic customer touch-points
Inform Customer Health
Manage customer expectations
Identify necessary escalations
Ensure continued high customer satisfaction
How You'll Work.
Team & Collaboration
Work with product team; Engage with relevant team members; Work with C-Suite/VPs/Directors
Communication Scope
Executive presentations; Written communication
Applying for this Lead - Customer Success role?
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- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
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