Owner

SaaS

Lead,CustomerStrategyAnalytics&AppliedAI

$190–210k United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Lead candidates.

The Brief

“Lead, Customer Strategy Analytics & Applied AI at Owner. Skills: Customer Strategy Analytics, Applied AI, Data Products, AI Workflows. Own Customer Analytics. Improve analytics strategy”

Industry & Context.

SaaS
Problems you'll solve

Root cause analysis

What They're Looking For.

Must Have

5-7+ years analytics experience, Shipped data products, Shipped AI-powered systems, Excellent numerical skills, SQL skills, Python skills

Nice to Have

Technical background preferred, Technical education preferred, Claude experience, Familiarity with CS orgs, SaaS experience preferred, High-growth startup experience preferred, Restaurant industry experience a plus

What You'll Do.

Own Customer Analytics

Improve analytics strategy

Improve engagement strategy

Improve AI integration strategy

Ship automated AI workflows

Strategize across customer lifecycle

Define customer engagement model

Define CS investment hours

How You'll Work.

Team & Collaboration

CS leadership team; SVP of CS; Broader CS leadership; Analytics Engineers

Communication Scope

Executive presentations

Full Job Description

About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → https://www.owner.com/c Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com http://Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we priorit

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