LeadCustomerStrategist

## **Do you want to shape the foundation of how we define, understand, and govern our customers across the Nordics?** ## We are now establishing a new strategic capability within Digital Sales & Customer Experience (DS&CX) – Customer Strategy & Concepts. This role sits at the core of that ambition. As **Lead Customer Strategist** , you will play a key role in defining and governing the fundamental customer structures, concepts, and principles that underpin how we operate across markets. Your work will directly impact on how we deliver consistent customer experience, ensure compliance, enable growth, and scalable sales and service models across the Nordics in Private Business Area. **In this role you will** * Define, own, and evolve core customer concepts such as customer and household definitions and structures, benefit offering or customer interaction principles. * Act as a senior facilitator across business units and enabling functions, driving alignment and decision-making. * Lead cross-market harmonization of customer-related concepts and ways of working. * Shape and drive the customer governance framework to ensure consistency across markets and compliance with regulatory requirements. * Operate at the intersection of business strategy, customer architecture, and regulatory requirements - translating complex needs into scalable concepts and clear operational structures. * Establish and govern the development of strategic customer relationship models that enable future business needs and scalability. * Develop and maintain business rules for access, authorization, power of attorney, and consent management concepts. * Lead key initiatives and urgent strategic topics within the area. This is a senior specialist role with a broad strategic mandate. You will not just own and lead the development of key customer concepts and frameworks, ensuring alignment across business units, markets, and enabling functions but also play a central role in establishing and evolving