Lakefield Veterinary Group
Healthcare
LeadCustomerServiceRepresentative
“Lead Customer Service Representative at Lakefield Veterinary Group. Skills: Client recruitment, Revenue generation, Deal closure, Customer service. Recruit new clients. Promote hospital services”
Industry & Context.
Conflict resolution
Lift up to 30 lbs, Lift 50 lbs with assistance, Work flexible hours, Work evenings, Work weekends
What They're Looking For.
Must Have
High School Diploma or GED, 3+ years lead role, 3+ years customer service
Nice to Have
Veterinary facility experience, Medical facility experience
What You'll Do.
Promote hospital services
Schedule client visits
Communicate with clients
Influence client return
Influence client referral
Provide guidance to CSRs
Follow scheduling protocols
Ensure quality of care
Ensure standards of care
Assist incoming clients
Enter pertinent information
Answer client questions
Determine service needs
Refer patient to staff
Schedule follow-up exams
Work with veterinary staff
Assist outgoing clients
Dispense prescription items
Resolve customer complaints
Assist with administrative duties
Support practice environment
Promote collaboration
Ensure quality healthcare
Ensure compassionate healthcare
Ensure effective healthcare
Ensure efficient healthcare
Comply with guidelines
Comply with standards
How You'll Work.
Team & Collaboration
Collaboration and teamwork
Communication Scope
Written communication; Verbal communication
Applying for this Lead Customer Service Representative role?
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What do employees actually say about Lakefield Veterinary Group?
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