James Martin Vanities
LeadCustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid candidates.
“Lead Customer Service Representative at James Martin Vanities. Skills: Customer Service, Team Leadership, Training, Problem Solving. Act as point of contact for Client Services Team. Provide SOP guidance”
What You'll Achieve.
Help improve customer satisfaction by ensuring accuracy and timely processing of orders
Industry & Context.
Advanced problem solving and decision making skills
What They're Looking For.
Must Have
Advanced communication and organizational skills both verbally and in writing, In good standing (performance and attendance), Ability to organize and prioritize work, Advanced problem solving and decision making skills, Ability to see beyond the task at proactive, self-motivated, Ability to lead and motivate individuals and teams, Ability to develop and maintain positive relationships with internal and external customers
Nice to Have
2+years experience within the Ferguson Sales Center preferred, 1+year Client Services team experience preferred
What You'll Do.
Act as point of contact for Client Services Team
Provide sourcing and product knowledge
Train and mentor Sales Team associates
Handle transactional business duties
Assist with escalated customer issues
Handle overflow calls
Provide input on performance evaluations
Communicate issues and training needs
Lead team in Manager's absence
Support Sales Center initiatives
Lead change effectively
Resolve customer complaints
Improve customer satisfaction
How You'll Work.
Team & Collaboration
Act as the point of contact for the Client Services Team associates; Provide input on performance evaluations of team members; Communicate issues and training needs to Customer Service Manager; Ability to lead the team in Managers absence; Support Sales Center initiatives and effectively lead change; Motivates and leads by example for others to follow; Ability to develop and maintain positive relationships with internal and external customers
Communication Scope
Advanced communication and organizational skills both verbally and in writing
Full Job Description
**Job Posting:** We realize that our greatest assets are our best-in-class associates, which is why we're dedicated to offering limitless opportunities for growth and advancement. We want to help you build a long-lasting career with James Martin Vanities. Together, we can continue to lead the industry and help build our nation's infrastructure from the ground up. James Martin Vanities is now seeking a Lead Customer Service Representative to join our team! This is a Hybrid role based out of South Bend, IN, in accordance with the James Martin Vanities Flex schedule. ## Responsibilities: * Act as the point of contact for the Client Services Team associates regarding SOP guidance, Trilogie, sourcing and product knowledge * 50% of job duties will consist of training and mentoring Sales Team associates and the other 50% expected to be transactional in the business * Assist Customer Service Manager with, escalated customer issues and overflow calls * Provide input on performance evaluations of team members * Communicate issues and training needs to Customer Service Manager * Ability to lead the team in Managers absence * Support Sales Center initiatives and effectively lead change * Motivates and leads by example for others to follow * Resolve customer complaints regarding sales and service * Help improve customer satisfaction by ensuring accuracy and timely processing of orders ## Qualifications: * 2+years experience within the Ferguson Sales Center preferred * 1+year Client Services team experience preferred * Advanced communication and organizational skills both verbally and in writing * In good standing (performance and attendance) * Ability to organize and prioritize work. * Advanced problem solving and decision making skills * Ability to see beyond the task at hand; proactive, self-motivated * Proficiency in Microsoft Office software (Outlook, Word, Excel). * Ability to effectively use Ferguson's inventory and logistics system (Trilogie). * Ability to lead and motiva
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