Circle K
LeadCustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Lead candidates.
“Lead Customer Service Representative at Circle K. Skills: Customer service, Sales, Supervision. Provide prompt excellent customer service. Greet customers”
Industry & Context.
Troubleshooting; Discrepancy resolution
Lift up to 30 pounds, Lift up to 50 pounds, Grasp objects, Reach objects, Manipulate objects, Push with arms, Pull with arms, Reach overhead, Bend at waist, Twist at waist, Operate cash register, Operate computer keyboard, Stoop, Kneel, Squat, Work alone, Stand for entire shift, Walk for entire shift, Climb ladder, Work indoors, Clean parking lots, Clean gas pumps, Take out garbage, Work in extreme cold, Work in walk-in cooler, Work in freezer, Work outdoors
What They're Looking For.
Must Have
Ability to work as scheduled, Ability to communicate information, Ability to perform essential duties, Ability to work in the conditions
Nice to Have
High school diploma or GED, Experience in retail sales, Ability to perform the four (4) basic arithmetic operations
What You'll Do.
Provide prompt excellent customer service
Give assistance to customers
Offer suggestions to customers
Ring up sales accurately
Handle other payment types
Perform multi-function operation of fuel console
Perform multi-function operation of lottery machines
Perform multi-function operation of money order machine
Perform telecom transactions
Report to work on time
Follow appearance code
Maintain store cleanliness
Perform cleaning duties
Perform upkeep of equipment
Inspect store facilities for safety
Inspect store facilities for cleanliness
Inspect store facilities for proper working order
Inspect equipment for safety
Inspect equipment for cleanliness
Inspect equipment for proper working order
Contact maintenance for repair
Complete build-to’s for ordering merchandise
Complete build-to’s for purchasing merchandise
Receive vendor deliveries
Verify vendor deliveries
Maintain adequate stock
Maintain store supplies
Rotate stock properly
Place advertising signage
Place pricing signage
Control merchandise shortages
Control cash shortages
Control other selling expenses
Maintain proper inventory levels
Monitor cash handling procedures
Monitor other shift functions
Complete daily close-out functions
Notify Store Manager of discrepancies
Receive vendor deliveries
Sign for vendor deliveries
Verify quality of product
Verify quantity of product
Follow guidelines for product breakage
Follow guidelines for product spoilage
Supervise customer service representatives
Monitor customer traffic
Make adjustments to decrease waiting
Reschedule employee duties
Re-assign employee duties
Assist with employee counseling
Provide feedback to employees
Provide direction for fast food service
Know gasoline pricing strategy
Change gasoline prices correctly
Report employee injuries
Report customer injuries
Report property damage
Report improper sanitation
Report improper waste disposal
Report unsafe conduct
Report unlawful conduct
Report unethical conduct
Record employee purchases
Complete end of shift reports
Complete shift change reports
Keep accurate time keeping records
Ensure accurate time keeping records
Take inventory of supplies
Take inventory of equipment
Attend job-related meetings
Complete daily store reports
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Supervise staff; Coach staff; Train staff; Counsel employees; Provide feedback
Communication Scope
Communicate information; Communicate ideas
Full Job Description
Store 2743124: 488 East Waterloo Road, Akron, Ohio 44319 # _**Shift Availability**_ Flexible Availability ** _Time Type_** Full time **ESSENTIAL DUTIES:** _**_The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:_**_ ****Customer Satisfaction:**** Provides prompt excellent customer service in a courteous, friendly and attentive manner. * Greets customers as they enter the area and thanks customers as they leave. * Gives assistance and offers suggestions or recommendations to the customer. * Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold. * Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc. * Reports to work on time and follows the dress and appearance code. ****Facility Condition:**** Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties: * Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores. * Inspects store facilities and equipment for safety, cleanliness, and proper working order. * Contacts maintenance for repair when needed. ****Merchandising:**** Completes build-to’s for ordering/purchasing merchandise. Receives and verifies vendor deliveries. * Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly. * Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows. ****Sales Controls:**** Controls merchandise, cash shortages, and other selling expenses. Assists in maintaining proper inventory levels and shift audits. ****Financial Controls:**** Monitors shift sales, cash handling procedures and other shift functions including daily close-out func
Applying for this Lead Customer Service Representative role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Circle K?
Real rants from real employees. Read before you apply.