Saks OFF 5TH
Luxury Retail
Lead,CustomerExperience
Neural analysis suggests this role is
optimal for Lead candidates.
“Lead, Customer Experience at Saks OFF 5TH. Skills: Customer experience, Sales generation, Team leadership. Support execution of front of house priorities. Maintain selling floor service standards”
What You'll Achieve.
Drive sales; Drive customer experience; Achieve results
Industry & Context.
Customer concern resolution
Flexibility to work evenings, Flexibility to work weekends, Flexibility to work public holidays
What They're Looking For.
Must Have
High School Diploma or equivalent, 1+ years of supervisory experience, Proven track record of successfully supervising a selling workforce, Ability to drive sales and service, Ability to establish and maintain client relationships, Ability to complete operational tasks, Ability to train and coach associates on selling behaviors
Nice to Have
4 year degree or relevant work experience
What You'll Do.
Support execution of front of house priorities
Maintain selling floor service standards
Maintain merchandising standards
Drive customer experience
Hold direct associate reports accountable
Ensure selling floor associates drive key performance indicators
Ensure selling floor associates are brand ambassadors
Ensure cashiering team is in the right place
Operate with a sense of urgency in managing
Ensure line leader is greeting customers
Direct customers to appropriate register
Call for additional Associate/Manager back up
Follow all directives and corporate guidelines
Ensure necessary supplies are present
Ensure merchandise movement meets fast to floor expectations
Teach associates to follow fast to floor return
Coach associates on fast to floor return processes
Train associates on fast to floor return processes
Ensure merchandise is available to sell
Drive loyalty enrollments
Drive SaksFirst acquisition
Drive Connected Service behaviors
Act as Connected Service Coach
Reinforce Connected Service behaviors during peak traffic periods
Leverage walkie talkie expectations
Train walkie talkie expectations
Support customer need with flex of coverage
Assist in resolving customer concerns
Call appropriate level of Management support to resolve
How You'll Work.
Team & Collaboration
Partnership with leader; Connected Coaching
Full Job Description
Salary Range $20.31 - $25.39* **_Job Description:_** **WHO WE ARE:** Saks OFF 5TH is a leading destination for luxury off-price fashion. In our stores across the U.S. and online at SaksOFF5TH.com, we offer a compelling assortment of high-end designers and everyday favorites at the best prices. We prioritize a digital-first operating model focused on delivering a superior customer experience. We lead with the customer, empower our team and drive accountability within the business. We welcome creativity and embrace individuality and think that fashion is the ultimate form of self-expression. Saks OFF 5TH is part of Saks Global’s portfolio of top luxury retail brands and real estate assets. **YOU WILL BE:** Under the direction of the Assistant Store Director of Customer Experience, the Customer Experience Lead will support execution of the front of house priorities within the 4 walls. In partnership with their leader, they will be responsible for maintaining selling floor service and merchandising standards to drive sales and customer experience. The Customer Experience Lead will hold their direct associate reports accountable using Connected Coaching to ensure all selling floor associates drive the appropriate key performance indicators and are strong brand ambassadors. **WHAT YOU WILL DO:** •Ensure cashiering team is in the right place at the right time and operate with a sense of urgency in managing the customer line •Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as needed •Follow all directives and corporate guidelines set forth including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectations •Teach coach and train associates to follow the fast to floor return processes to ensure merchandise is available to sell •Drive loyalty enrollments, SaksFirst acquisition and Connected Service b
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