Flex
FinTech
Lead,CSAIContent
“Lead, CS AI Content at Flex. Skills: Conversational AI, Content Strategy, Customer Support. Write and maintain AI-native content. Author conversational AI dialogue flows”
What You'll Achieve.
Improve AI accuracy; Enhance containment; Improve CSAT; Prevent risk
Industry & Context.
Disambiguate overlapping or ambiguous concepts
What They're Looking For.
Must Have
Experience in Customer Success or Support, Content Operations, Trust & Safety, QA, Hands-on experience with conversational AI or AI-powered support tools, Experience working with systems and workflows that interface with automation or AI tools, attention to detail, ability to execute with structure in ambiguous environments, Ability to collaborate effectively with cross-functional partners including Product, Engineering, and Ops
Nice to Have
Experience in high-growth startups, fintech, payments, customer support operations, experience with chatbot authoring, AI evaluation, support QA
What You'll Do.
Write and maintain AI-native content
Author conversational AI dialogue flows
Keep content and configurations current
Identify gaps in SOPs
Update SOPs and internal documentation
Disambiguate overlapping or ambiguous concepts
Drive content for cross-functional launches
Maintain version-controlled AI training content
Monitor chatbot and voicebot analytics
How You'll Work.
Team & Collaboration
Collaborate effectively with cross-functional partners including Product, Engineering, and Ops
Applying for this Lead, CS AI Content role?
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