Iron Mountain
Data Centers
LeadCriticalFacilitiesTechnician
“Lead Critical Facilities Technician at Iron Mountain. Skills: process management, cross-functional coordination, vendor/stakeholder management. Act as first escalation point of contact for Critical Facilities team. Act as liaison between critical facilities team and management”
What You'll Achieve.
Meet or exceed up-time service levels.
Industry & Context.
Ability to obtain security clearance via government or other agency background check may be required for customer support., Working hours are varied and nights, weekends and holidays may be required., Opportunities for overtime work will be available.
What They're Looking For.
Must Have
3-5 years experience in a critical operations environment and/or data center experience, Applicants must meet all requirements, including customer-contracting requirements, which will require U. S. Citizenship.
Nice to Have
Experience running projects or supervising people is preferred.
What You'll Do.
Act as first escalation point of contact for Critical Facilities team
Act as liaison between critical facilities team and management
Provide formal and informal training to the team
Provide administrative support for Ops management
Report for compliance audits
Proactively support safety of the environment & occupants
Monitor IMDC’s critical power
cooling/environmental
security & support systems
Partner with Service Delivery and/or Network team during incidents
Perform maintenance tasks for heating and cooling systems
resolve and update all assigned service tickets
Create tickets and assign work tickets to team members
Take daily operational readings of mechanical and electrical equipment
and equipment for unsafe or malfunctioning operation
Pull readings for monthly billing
How You'll Work.
Team & Collaboration
Acts as liaison between the critical facilities team and management.; Partner with the Service Delivery and/or Network team during incidents.; Effective communication is knowing what to convey and how to convey that information.
Communication Scope
Effective communicator - clearly convey messages & requirements to inform our customers effectively, share messages between team members.; Effective communication is knowing what to convey and how to convey that information.; This position is customer facing and will require contact in-person and via telephone & email.
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