Legion Health
Healthcare
LeadConversionSpecialist(Phone+SMS)
“Lead Conversion Specialist (Phone + SMS) at Legion Health. Skills: Empathy, Communication, Speed + accuracy, Operational execution. Answer inbound calls and texts. Make outbound calls and send texts”
What You'll Achieve.
Get leads scheduled for a new patient appointment; Reduce drop-off; Ensure each lead receives timely outreach and a clear outcome; Appointments booked; Fast response times; Reduced drop-off
Industry & Context.
Maintain a reliable, high-speed internet connection
What They're Looking For.
Must Have
Proficient in spoken and written English, Comfortable being on the phone consistently and communicating with confidence via call + SMS, Highly organized, with follow-through and the ability to manage multiple conversations at once, Able to stay firmly within a non-clinical scope while partnering effectively with clinical/ops teams, 2+ years in a customer support, patient support, front desk, intake, call center, or scheduling role
Nice to Have
Experience in healthcare, telehealth, behavioral health, or a high-volume scheduling environment is strongly preferred, Familiarity with scheduling workflows, basic insurance/intake concepts, and appointment logistics
What You'll Do.
Answer inbound calls and texts
Make outbound calls and send texts
Convert leads into scheduled appointments
Schedule and reschedule appointments
Triage intake-related issues
Provide compassionate
consistent documentation
Track follow-ups and next steps
Identify recurring lead objections
Work closely with internal teams
high-speed internet connection
Deliver the best experience possible
How You'll Work.
Team & Collaboration
Work closely with internal teams to resolve issues quickly
Communication Scope
Clear, accurate, and timely communication; Communicating with confidence
Applying for this Lead Conversion Specialist (Phone + SMS) role?
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How to Apply on Ashby
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What do employees actually say about Legion Health?
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