ADCI
Editorial, Writing, Content Management, selling partner services
LeadContentDeveloper
Neural analysis suggests this role is
optimal for Lead candidates.
“Lead Content Developer at ADCI. Skills: Content development, Process documentation, Customer communication, Project management. Develop standard operating procedure documents. Create email communications”
What You'll Achieve.
Clear content; Simple content; Answer readers' questions
Industry & Context.
Solve problems; Troubleshoot issues
What They're Looking For.
Must Have
3+ years editor experience, 3+ years content strategist experience, 3+ years technical writer experience, 3+ years content developer experience, Manage content projects complexity, Project management experience, Resource planning experience, Managing schedules experience, Reporting project status experience, Prioritizing tasks experience, Written English experience, Spoken English experience, Editing experience, Copy-editing experience, Proofreading experience, Manage competing priorities experience, Work with global teams experience, Content strategy skills, Information architecture skills, Learn and explain business processes, Solve problems without direction, Work in ambiguous environments, Troubleshoot and report issues, Good judgment, Effective communication
Nice to Have
Multi-language publishing experience, Globalization for translation experience, Bachelor's degree preferred, Attention to detail, Organizational skills, HTML experience, XML experience, DITA experience, CMS experience, CPT Operations experience, Amazon customer business processes experience
What You'll Do.
Develop standard operating procedure documents
Create email communications
Document operational processes
Create messaging for global audience
Understand business priorities
Understand legal requirements
Improve reader experience
Partner with stakeholders
Deliver high-quality content
Respond to changing landscape
Work on content projects
Contribute to team goals
Contribute to team initiatives
Troubleshoot tool issues
Flag issues to tech team
How You'll Work.
Team & Collaboration
Global stakeholders; Global teams; Diverse partners; Internal stakeholders; External stakeholders
Communication Scope
Written communication; Spoken communication; Grammatically correct responses; Concise responses; Accurate responses; Messaging
Process & Methodology
Project management, Resource planning, Managing schedules, Reporting project status, Prioritizing tasks
Full Job Description
Do you love creating and editing helpful process documents and strategic, customer-facing communications? Are you passionate about developing clear, concise, and straightforward content for internal and external audiences? Do you have a proven track record of delivery high-quality content in a fast-paced environment? If you enjoy driving improvements in content readability, discoverability, and usability, then we'd love to talk to you about joining Amazon's Customer Trust Content Management (CTCM) team as a Lead Content Developer. A day in the life As a Lead Content Developer, you will be responsible for developing standard operating procedure documents for risk and fraud investigators and email communications for Amazon's customers. With the help of our style guide, you will document operational processes and create messaging for a global audience. You are not a copy editor—you are the owner of the investigator and customer experience. You will work with global stakeholders to understand the business priorities and legal requirements that drive the need for high-quality content. It's important that you are self-motivated to look around corners for ways to improve the reader experience. Amazon is a fast-paced environment, and you must be committed to partnering with internal and external stakeholders to deliver high-quality content that responds to the rapidly changing seller landscape. In addition to working on content projects, you will also contribute to team-level goals and initiatives. You will be expected to work on content projects, team-level goals and initiatives, and ad-hoc tasks simultaneously. You will troubleshoot tool issues impacting content that we support and flag issues to the relevant tech team. About the team The CTCM team supports investigators by updating and managing content to support global operations. We use data to make decisions about our content, and we advocate for the investigator and customer experience while balancing advocacy with t
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