Rise Association Management Group
Property Management
LeadConcierge
Neural analysis suggests this role is
optimal for Lead candidates.
“Lead Concierge at Rise Association Management Group. Skills: Customer service, Front desk operations, Resident relations. Deliver exceptional customer service. Greet residents and guests warmly”
Industry & Context.
Problem-solving
Lift 30–50 pounds, Sit or stand extended periods, Perform building walk-throughs, Perform inspections
What They're Looking For.
Must Have
2 years of customer service experience
Nice to Have
Previous concierge experience preferred, Previous hospitality experience preferred, Previous luxury residential experience preferred, Previous property management experience preferred, Previous front desk experience preferred, Prior leadership experience preferred, Prior supervisory experience preferred, High-rise condominium experience strongly preferred, Luxury hospitality experience strongly preferred, Bachelor's Degree in Hospitality Management preferred, Bachelor's Degree in Business Administration preferred, Bachelor's Degree in related field preferred
What You'll Do.
Deliver exceptional customer service
Greet residents and guests warmly
Serve as knowledgeable resource
Assist residents with requests
Resolve resident and guest concerns
Maintain active presence at Front Desk
Monitor and control building access
Review security cameras
Report suspicious activity
Process incoming mail
Process resident notifications
Complete Daily Activity Reports
Complete incident reports
Complete other required documentation
Support emergency response procedures
Maintain awareness of safety protocols
Assist with administrative tasks
Assist with resident communications
Conduct daily walk-throughs
Ensure common areas clean
Ensure common areas organized
Ensure common areas presentable
Maintain familiarity with community amenities
Maintain familiarity with community events
Maintain familiarity with resident programs
Coordinate with management
Coordinate with vendors
Coordinate with staff
Assist with onboarding concierge team
Assist with training concierge team
Promote culture of professionalism
Promote culture of accountability
Promote culture of exceptional service
How You'll Work.
Team & Collaboration
Coordinate with management; Coordinate with vendors; Coordinate with staff; Assist with onboarding team; Assist with training team
Communication Scope
Verbal communication; Written communication
Full Job Description
Company Vision RISE Association Management Group is the best-in-class provider of property services for Texas homeowners’ associations. Our core purpose is to be of service to great communities and the people who lead them. We accomplish this through our passionate, kind, and solution-oriented team members who partner with our community leaders to build their vision, together. We specialize in working with communities with unique lifestyle offerings, facility, and infrastructure needs (to include a wide variety of amenities), and service offerings. We’re an EOS™ (Entrepreneurial Operating System) company and our organization is structured to support exceptional outcomes for our community association clients. We’re thought leaders, innovators, and problem solvers. Whatever the issue: we have an expert under this roof who can solve it. We’re a team of financial services professionals, facilities maintenance experts, risk managers, and business managers and we’re looking for the next generation of problem solvers to join us and be a part of our rapid growth. We implement intelligent solutions, exceptional service, and the RISE way so that we can create a vibrant future and quality of life today. We connect community association, financial, and facility expertise with communities who need it. We are problem solvers and business managers who just happen to be in the business of community association management. Together, we’re capable of so much more. Together, we RISE. Our Core Values: Honoring Commitments Precision Unquenchable Curiosity Stewardship Being a Great Partner Inspire Others with Your Attitude Finding A Way, despite any obstacles Taking Ownership Lead Concierge Location: Empire Condominiums – 5005 Hidalgo Street, Houston, TX 77056 Compensation: $43,680 annually Employment Status: Full-Time Position Overview Rise Association Management Group is seeking a professional, service-oriented, and highly organized Lead Concierge to support the daily operations of a l
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