Jll
LeadConcierge
Neural analysis suggests this role is
optimal for Mid candidates.
“Lead Concierge at Jll. Skills: Team Leadership, Guest Experience, Operational Management. Lead and develop Concierge team. Manage operational excellence”
What You'll Achieve.
Ensure team meets or exceeds established goals across all service functions; Exceed expectations consistently
Industry & Context.
problem-solving abilities; conflict resolution; decision-making under pressure
Must be authorized to work in the United States without sponsorship, Schedule flexibility during high-volume periods and special events, including overtime when necessary
What They're Looking For.
Must Have
Minimum three years of supervisory experience in hospitality, marketing, luxury retail, or related customer-facing environments, Excellent verbal and written communication skills, problem-solving abilities and leadership skills, Proficiency in Microsoft Office applications, Microsoft Teams, and comfort with AI and digital technology platforms, High School diploma or equivalent required
Nice to Have
Associate degree or relevant college coursework in hospitality management, business administration, communications, or related fields, Four to five years of progressively responsible experience in hospitality, sales, marketing, or customer service roles, Exceptional organizational skills, Self-motivated, action-oriented team player, Experience working with varied personalities and temperaments, Track record of building and maintaining professional networks, Previous experience managing schedules, timecards, and operational logistics in a multi-location or complex facility environment
What You'll Do.
Lead and develop Concierge team
Manage operational excellence
Serve as primary informational resource
Build strategic relationships
Drive performance results
Adapt to dynamic operational needs
Maintain professional standards
How You'll Work.
Team & Collaboration
Cross-functional coordination with IFM and CES service lines; Networking with area concierges and National Concierge Lead
Communication Scope
Excellent verbal and written communication skills; Ability to interact professionally with diverse audiences
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. # Lead Concierge JLL ## **What this job involves:** As Lead Concierge at our prestigious San Diego client site, you'll be the cornerstone of exceptional guest experiences while leading a dedicated team of hospitality professionals. This role combines frontline service excellence with strategic team leadership, putting you at the heart of our Integrated Facility Management operations. You'll set the standard for world-class concierge services, ensuring every interaction reflects JLL's commitment to creating exceptional workplace experiences. Your leadership will directly impact client satisfaction, team performance, and the professional atmosphere that defines our managed properties. If you're passionate about hospitality excellence and ready to inspire a team while delivering outstanding service, this is your opportunity to make a meaningful impact at one of the world's leading real estate services firms. ## What your day to day will look like: * Leading and developing your Concierge team through hands-on coaching, performance management, and daily oversight across multiple locations. You'll conduct training sessions, deliver constructive feedback, and hold team members accountable to JLL's high service standards while fostering their professional growth. * Managing operational excellence by creating weekly staff schedules, ensuring accurate timecard submissions for payroll, reassigning work order tickets, and
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