B. F. Saul Company & Affiliates

Residential property management

LeadConcierge

$0–0k Washington, District of Columbia, United States FULL TIME
The Brief

“Lead Concierge at B. F. Saul Company & Affiliates. Skills: superior customer service, overseeing the concierge team. providing superior customer service at the front desk for all residents, visitors and vendors. overseeing the concierge team”

What You'll Achieve.

ensure complete resident satisfaction

Industry & Context.

Residential property management
Eligibility Requirements

Flexibility to work evening and weekend shifts, lift 25 lbs. or more, regularly required to talk and hear, able to stand for prolonged periods of time or walk long distances, occasionally be able to sit, climb stairs, stoop down, and bend down

What They're Looking For.

Must Have

Highschool diploma or GED, Related experience as a concierge or a customer service background, Ability to work under pressure, organizational skills, attention to detail, excellent follow-through skills, written, verbal, and computer skills, Flexible attitude and adapt quickly to various situations, A positive attitude and a willingness to help others, Flexibility to work evening and weekend shifts, Work independently, lift 25 lbs. or more, regularly required to talk and hear, able to stand for prolonged periods of time or walk long distances, occasionally be able to sit, climb stairs, stoop down, and bend down

Nice to Have

Knowledge of Yardi is a plus

What You'll Do.

providing superior customer service at the front desk for all residents

overseeing the concierge team

ensuring our residents’ needs are met and they feel welcomed and safe

Greeting and responding to resident requests and inquires

Addressing residents’ concerns in accordance with the company's customer service standards

Ensuring that only authorized individuals enter the building

Managing multiple phone lines and directing them to the appropriate destination

Assisting with resident packages and mail

Creating monthly Concierge schedule

Finding shift coverage when Concierges call out

How You'll Work.

Communication Scope

written; verbal

Free ATS check

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