B. F. Saul Company & Affiliates
Residential property management
LeadConcierge
“Lead Concierge at B. F. Saul Company & Affiliates. Skills: superior customer service, overseeing the concierge team. providing superior customer service at the front desk for all residents, visitors and vendors. overseeing the concierge team”
What You'll Achieve.
ensure complete resident satisfaction
Industry & Context.
Flexibility to work evening and weekend shifts, lift 25 lbs. or more, regularly required to talk and hear, able to stand for prolonged periods of time or walk long distances, occasionally be able to sit, climb stairs, stoop down, and bend down
What They're Looking For.
Must Have
Highschool diploma or GED, Related experience as a concierge or a customer service background, Ability to work under pressure, organizational skills, attention to detail, excellent follow-through skills, written, verbal, and computer skills, Flexible attitude and adapt quickly to various situations, A positive attitude and a willingness to help others, Flexibility to work evening and weekend shifts, Work independently, lift 25 lbs. or more, regularly required to talk and hear, able to stand for prolonged periods of time or walk long distances, occasionally be able to sit, climb stairs, stoop down, and bend down
Nice to Have
Knowledge of Yardi is a plus
What You'll Do.
providing superior customer service at the front desk for all residents
overseeing the concierge team
ensuring our residents’ needs are met and they feel welcomed and safe
Greeting and responding to resident requests and inquires
Addressing residents’ concerns in accordance with the company's customer service standards
Ensuring that only authorized individuals enter the building
Managing multiple phone lines and directing them to the appropriate destination
Assisting with resident packages and mail
Creating monthly Concierge schedule
Finding shift coverage when Concierges call out
How You'll Work.
Communication Scope
written; verbal
Applying for this Lead Concierge role?
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What do employees actually say about B. F. Saul Company & Affiliates?
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