SmithRx
Health-Tech
Lead,ClinicalAccountManagement
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optimal for Lead candidates.
“Lead, Clinical Account Management at SmithRx. Skills: Account management, Clinical pharmacy, Customer success. Drive post-sale success. Manage customer satisfaction”
What You'll Achieve.
Reduced customer churn; Product adoption; Customer health scores
Industry & Context.
Problem solving
10-15% travel
What They're Looking For.
Must Have
Bachelor's and Advanced Degree in Pharmacy, Current and unrestricted Pharmacist license, 5+ years of experience as licensed pharmacist, 5+ years working knowledge of healthcare benefits, 3+ years client-facing role experience, 1-2 years people management experience
Nice to Have
Informal leadership experience
What You'll Do.
Drive post-sale success
Manage customer satisfaction
Deliver clinical consultation
Serve as trusted advisor
Act as internal champion
Coordinate cross-functional approach
Provide clinical support
Provide clinical enablement
Provide proactive clinical information
Enable customer success outcomes
Reduce customer churn
Identify expansion opportunity
Manage clinical inquiries
Manage client escalations
Manage service recovery
Achieve performance metrics
Perform team coaching
Identify training opportunities
Build trusting relationships
Maintain understanding of business challenges
Assist leadership with projects
Drive resolution for escalated issues
Coordinate internal and external teams
Identify product gaps
Identify process gaps
Conduct business impact assessments
Manage internal expectations
Manage external expectations
Assist with candidate review
Assist with hiring process
Monitor team member capacity
Monitor team member bandwidth
Manage new business assignments
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal stakeholders; External customers
Communication Scope
Executive communication; Interpersonal skills; Honest dialogue
Process & Methodology
Project management
Full Job Description
Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values: Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new. Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always. Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise. Job Summary: The Customer Success Team is focused on helping SmithRx’s clients derive the full value of their PBM services. We build and manage effective relationships with our customers’ operational leadership, communicating the value of our services in the context of customers’ business goals with the goal of retaining high-performing, satisfied customers. We identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our clients. A
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