NICE
LeadClientServicesProjectManager
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“Lead Client Services Project Manager at NICE. Skills: Project Management, Client Services, GSI practice. Own full lifecycle project delivery. Build project plans”
What You'll Achieve.
drive successful implementation and delivery of client-facing projects; deliver measurable value to our enterprise customers; ensure all activities align with the agreed Statement of Work (SOW); ensure successful co-delivery models; ensure alignment between Professional Services and GSI Sales; ensure adherence to project management best practices; ensure they are addressed through project execution; ensure execution readiness; achieve aligned outcomes; deliver on time, on budget, and on quality; deliver measurable value; revenue delivery, forecasting, and value realization; Contributes to GSI-driven pipeline acceleration and revenue influence; Ensures high-quality execution; Delivers added value at every stage of project execution
Industry & Context.
Identify and mitigate risks; Act as an escalation point for delivery challenges; review project risk factors and suggest mitigation strategies
What They're Looking For.
Must Have
knowledge of client service and Professional Services delivery models, Good management and leadership abilities, Excellent communication and presentation skills, Ability to grasp customer and partner requirements and ensure they are addressed through project execution, knowledge of Project Management practices and enterprise service delivery, Ability to review project risk factors and suggest mitigation strategies, including partner-related risks, In-depth project management and technical experience, stakeholder management skills across delivery, sales, and partner organizations, Commercial awareness, including understanding of revenue, pipeline, and partner go-to-market dynamics, Experience working in matrixed organizations and managing without direct authority
Nice to Have
Experience with GSI ecosystems (e.g., Accenture, Deloitte, Capgemini) and partner-led delivery models
What You'll Do.
Own full lifecycle project delivery
Lead multiple projects concurrently
Identify and mitigate risks
Report on Project Financials
Maintain a real-time view of project health
Act as an escalation point
Establish and enforce delivery standards
Coordinate Professional Services resources
Lead post-project evaluations
Communicate clearly and regularly
Drive cross-functional alignment
Support seamless sales-to-delivery handoffs
Foster a culture of collaboration
How You'll Work.
Team & Collaboration
Serve as the main client contact; ensure internal and external teams are aligned; bridging delivery execution with GSI partner strategy; Collaborates with team members across internal and partner organizations; Manages effectively in complex, matrixed environments; Leads teams and processes; Drives accountability across teams without direct authority; Actively engages others in work processes; Influences stakeholders, including partner organizations; Builds relationships with customers, GSIs, and internal teams; Develops and contributes to team growth and capability; Align and work with executives across Professional Services, Sales, and partner organizations
Communication Scope
Excellent communication and presentation skills; Communicate clearly and regularly with all stakeholders
Process & Methodology
Agile, Waterfall, project management best practices, project plans, detailed project plans, milestone tracking, delivery execution, delivery playbooks, delivery methodologies, delivery standards, delivery excellence, delivery execution, delivery processes
Full Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Project Management, GSI We are seeking a proactive, delivery-focused Project Manager to drive successful implementation and delivery of client-facing projects that are aligned to our GSI practice and in line with scope, budget, and timelines. In this role, you will lead complex projects from initiation to close, ensuring all activities align with the agreed Statement of Work (SOW) and deliver measurable value to our enterprise customers. You will serve as the main client contact and ensure internal and external teams—including Global System Integrator (GSI) partners—are aligned to project outcomes. Additionally, this role plays a critical function in bridging delivery execution with GSI partner strategy, ensuring successful co-delivery models, strong partner governance, and alignment between Professional Services and GSI Sales. Responsibilities & Deliverables: Own full lifecycle project delivery from planning through execution to closure, ensuring adherence to project management best practices (Agile and Waterfall). Build project plans based on customer requirements, partner inputs, and implementation team deliverables. Must understand key technical concepts for CCaaS and Telecoms. Develop detailed project plans aligned with the SOW and inclusive of partner-led or co-delivered workstreams. Lead multiple projects concurrently, including those executed in collaboration with GSIs (prime or sub-contractor models). Track action items and enforce accountability across internal stakeholders and external partner teams. Identify and mitigate risks early, including risks related to partner delivery, scope ownership, and customer satisfaction. Report on Project Financials, including revenue
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