NICE
LeadClientServicesProjectManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Lead Client Services Project Manager at NICE. Skills: end‑to‑end delivery of client implementations, scope management, schedule management, budget management, risk management, client communication, stakeholder management, executive communication, change control, financial tracking. end‑to‑end delivery of client implementations, from Sales handover through Go‑Live and transition to Managed Services / Support. Develop and maintain the integrated project plan, covering all XSE lifecycle phases”
What You'll Achieve.
Delivers projects predictably and transparently; Protects client trust and Actimize commercials; Escalates early, manages risk proactively, and avoids surprises; Drives disciplined execution using Cloud PS methodologies; Ensures smooth transition from implementation to BAU support
Industry & Context.
identifying, structuring, prioritizing, and resolving complex delivery problems; managing high‑severity delivery issues; root‑cause analysis; corrective action planning
What They're Looking For.
Must Have
8–12+ years of experience in enterprise software / SaaS project management experience delivering Professional Services implementations, Proven ownership of scope, schedule, budget, RAID, and governance, Experience managing multiple, complex, multi‑stream, client‑facing programs, Excellent stakeholder management and executive communication skills, Hands‑on experience with change control and financial tracking, Proven experience identifying, structuring, prioritizing, and resolving complex delivery problems across technology, data, and client domains, experience managing high‑severity delivery issues, including root‑cause analysis, corrective action planning, and executive escalation
Nice to Have
Experience in Actimize, Financial Crime, AML, Fraud, Compliance, or Banking technology, Exposure to cloud‑based enterprise platforms, Experience in service industry, PMP / PRINCE2 / PMI or equivalent certification
What You'll Do.
end‑to‑end delivery of client implementations
from Sales handover through Go‑Live and transition to Managed Services / Support
Develop and maintain the integrated project plan
covering all XSE lifecycle phases
and resource planning
Establish and maintain RAID (Risks
Define and manage the communication plan (weekly status
Drive day‑to‑day execution across Business Analysis
Track progress against milestones and proactively manage slippage
Coordinate cross‑functional dependencies (PS
Act as the single point of accountability for delivery outcomes
Manage scope changes through formal Change Request / Change Order processes
Own project financials: forecasting
and invoicing alignment
Escalate risks impacting scope
or commercials early and transparently
Coordinate Go‑Live activities with Ops and Client teams
Track and manage UAT issues to closure
How You'll Work.
Team & Collaboration
cross‑functional dependencies (PS, DevOps, AppOps, Product, Client); Coordinate Go‑Live activities with Ops and Client teams
Communication Scope
client communication; executive communication; transparent communication
Process & Methodology
enterprise software / SaaS project management, Professional Services implementations, delivery governance, scope management, schedule management, budget management, risk management, client communication, contractual commitments, PS Actimize Project Delivery Methodology (PDM), RAID (Risks, Assumptions, Issues, Dependencies), communication plan, project financials, forecasting, burn tracking, margin awareness, invoicing alignment, Go‑Live activities, UAT issues management, change control, financial tracking, delivery problem resolution, root‑cause analysis, corrective action planning, executive escalation, Cloud PS methodologies
Full Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Project Manager, NiCE Actimize Role Summary The Project Manager (PM) in NICE Actimize Professional Services is accountable for end‑to‑end delivery of client implementations, from Sales handover through Go‑Live and transition to Managed Services / Support. The PM owns delivery governance, scope, schedule, budget, risk management, and client communication, ensuring projects are delivered on time, within scope, and in line with contractual commitments, using the PS Actimize Project Delivery Methodology (PDM). Key Responsibilities Develop and maintain the integrated project plan, covering all XSE lifecycle phases Own scope, schedule, budget, and resource planning Establish and maintain RAID (Risks, Assumptions, Issues, Dependencies) Define and manage the communication plan (weekly status, SteerCo, exec updates) Drive day‑to‑day execution across Business Analysis, Architecture, Data, Configuration, and Testing teams Track progress against milestones and proactively manage slippage Coordinate cross‑functional dependencies (PS, DevOps, AppOps, Product, Client) Act as the single point of accountability for delivery outcomes Manage scope changes through formal Change Request / Change Order processes Own project financials: forecasting, burn tracking, margin awareness, and invoicing alignment Escalate risks impacting scope, timeline, or commercials early and transparently Coordinate Go‑Live activities with Ops and Client teams Track and manage UAT issues to closure Required Skills & Experience Must‑Have 8–12+ years of experience in enterprise software / SaaS project management Strong experience delivering Professional Services implementations Proven ownership of scope, schedule, budget, RA
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