L. L. Bean
LeadCashier
“Lead Cashier at L. L. Bean. Skills: Customer Service, Cash Handling, Team Leadership. Assist store management in promoting sales. Provide world-class customer service”
What You'll Achieve.
Promoting sales; Providing world-class customer service; Support business and department goals; Maximize efficiency and performance
Industry & Context.
Responsible for contributing to a safe and healthy workplace, Follow all safety policies and procedures, Report unsafe conditions or at-risk behaviors, Conduct work in a safe manner, Model safe behaviors, Evaluate risk, Ensure risks are reduced to acceptable levels
What They're Looking For.
Must Have
1+ years of experience, Systems knowledge/experience, Prior relevant retail experience, customer service skills and experience, with focus on customer retention, sales & service, Demonstrated capacity for collaborative work in a retail environment, is adept at serving customers and teams from a variety of backgrounds, organizational skills, Ability to productively manage several work efforts at once, Effective communication skills, Ability to provide coaching & feedback in a supportive manner, Ability to maintain a high level of enthusiasm, motivation and a positive attitude, Must be able to handle currency with accuracy and an attention to detail
What You'll Do.
Assist store management in promoting sales
Provide world-class customer service
Assign tasks to front-line employees
Coordinate work processes and staffing
Oversee back-of-house operational activities
Perform cash drawer assignments
Reconcile cash reports
Resolve cash variances
Sign off on employee purchases
Sign off on price overrides
Sign off on post-voids
Protect company assets
Oversee maintenance of cash wrap area
Provide direct service to customers
Serve as role model for customer service
Observe salesmanship performance
Provide coaching for improvement
Assume delegated responsibility for operation
Support staffing front-line reps
Liaise with Client Support for POS issues
Monitor merchandise presentation
Provide feedback on merchandising
Provide input to ensure stock levels
Assist in keeping minimum stock levels
Report inventory discrepancies
Ensure safety of sales floor
Ensure security of sales floor
Ensure cleanliness of sales floor
How You'll Work.
Team & Collaboration
Foster growth and development of the team; Support and train associates; Communicate standards and processes; Communicate company policies and procedures; Work collaboratively and respectfully across differences; Address and respond to employee issues/conflicts; Provide in-the-moment input, feedback and coaching; Contribute to Peak planning; Lead & execute compliance with Loss Prevention policies
Communication Scope
Effective communication skills; Ability to provide coaching & feedback
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