FamilyWell
Healthcare
LeadCareCoordinator
“Lead Care Coordinator at FamilyWell. Skills: Care coordination, Team leadership, Operational innovation. Lead, coach, and develop a team of Care. Foster accountability, collaboration, and operational excellence”
What You'll Achieve.
Achieve key performance metrics; Maximize patient-facing impact; Improve team performance; Improve patient outcomes; Improve provider experience; Scale operations efficiently
Industry & Context.
Operational problem solving; Root cause analysis
What They're Looking For.
Must Have
Bachelor’s degree in nursing, social work, psychology OR formalized training in mental health, 3+ years experience leading teams in healthcare operations, care coordination, behavioral health, care management, or related healthcare settings, Proven ability to design, optimize, and scale workflows, Proven ability to solve complex operational challenges, Proven ability to implement sustainable process improvements, Analytical skills with experience using metrics, dashboards, and operational data, Experience leveraging technology, automation, AI-enabled tools, EHRs, or operational systems, Demonstrated ability to partner effectively with Clinical, Operations, and Product teams, Exceptional communication, organizational, and project management skills, Ability to build relationships, Ability to manage competing priorities, Ability to close the loop, Ability to drive initiatives from concept to execution
Nice to Have
Startup or high-growth healthcare experience preferred, Experience in women's health, behavioral health, collaborative care, or multidisciplinary care models is a plus
What You'll Do.
and develop a team of Care
Foster accountability
and operational excellence
Maintain a reduced Care Coordinator caseload
Serve as an escalation resource for complex coordination
and implement opportunities to automate administrative
Continuously evaluate tools
Act as the primary operational stakeholder for Care
Partner closely with the Product team to design
Analyze existing processes
Develop scalable workflows that reduce manual effort
Develop scalable workflows that eliminate inefficiencies
Develop scalable workflows that support organizational growth
Monitor operational metrics
Use data to identify trends
Use data to inform strategic decisions
Use data to prioritize improvements
Use data to measure the impact of operational
Proactively identify operational challenges
Investigate root causes
Drive implementation through completion
Ensure timely follow-up and resolution of operational issues
Ensure timely follow-up and resolution of patient concerns
Ensure timely follow-up and resolution of clinic partner
Ensure timely follow-up and resolution of internal process
Create systems that promote accountability
Create systems that promote seamless communication across teams
Champion a culture of continuous improvement
Champion a culture of experimentation
Champion a culture of innovation
Stay informed about emerging healthcare technology
Stay informed about automation tools
Stay informed about AI capabilities
Stay informed about operational best practices
Build systems and processes that enable the Care
Partner with Clinical Operations
Partner with Clinical Operations
How You'll Work.
Team & Collaboration
Cross-functional teams; Product team; Clinical Operations; Clinical Leadership; Therapy teams; Psychiatry teams; Coaching teams; Partner Success teams
Communication Scope
Communication
Process & Methodology
Project management
Applying for this Lead Care Coordinator role?
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