Freshworks
Information Technology And Services
Lead-BusinessSystemsServices(WorkdayTechnicalLead)
Neural analysis suggests this role is
optimal for mid candidates.
“Lead - Business Systems Services (Workday Technical Lead) at Freshworks. Skills: Workday HCM, Workday Integrations, HR processes. Optimize Workday HCM system. Maintain Workday HCM system”
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
5-8 years total experience, Bachelor's degree in IT or Business, Workday HCM system analyst experience, In-depth Workday Integrations knowledge, In-depth Workday reporting knowledge, In-depth Workday configuration knowledge, In-depth Workday customization knowledge, Understanding of HR processes, Excellent analytical skills, Excellent problem-solving skills, Knowledge of data protection regulations, Knowledge of security regulations
Nice to Have
Workday certification is a plus, Basic configuration knowledge on Absence module, Basic configuration knowledge on Time tracking module, Basic configuration knowledge on Compensation module, Basic implementation knowledge on business process configurations, Basic implementation knowledge on security settings
What You'll Do.
Optimize Workday HCM system
Maintain Workday HCM system
Manage Workday Integrations
Design customized reports
Generate customized dashboards
Configure Workday modules
Maintain business process configurations
Maintain security settings
Identify process improvements
Propose system enhancements
Analyze current HR processes
Propose innovative solutions
Address system inquiries
Address system issues
Develop training sessions
Conduct training sessions
Manage data integrity
Implement data governance best practices
Work on data migration projects
Work on integration projects
Execute system upgrades
Understand requirements
Ensure system compliance
Monitor security vulnerabilities
Address security risks
How You'll Work.
Team & Collaboration
Cross-functional teams; HR stakeholders
Communication Scope
Interpersonal skills
Process & Methodology
Discovery sessions, Planning, Documentations, Build, Deployment, Hypercare
Full Job Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. Fresh vision. Real impact. Come build it with us. Summary: We are seeking a highly skilled and motivated Workday HR Technical Lead to join our dynamic team in India. As a key member of our HR IT team, you will play a crucial role in optimizing and maintaining the Workday Human Capital Management (HCM) system. The ideal candidate will have expertise in Workday integrations, have a deep understanding of HR processes, strong analytical skills, and a proven track record of successfully implementing and supporting Workday solutions. Technical Skills * Inbound and Outbound EIBs * Core Connector Worker (CCW), Core Connector "x" (various) (including vendor specific templates) * Workday Studio Inbound/Outbound (SOAP, RAAS, WD API, Third Party API,Effective and Non-Effective dated custom objects) * Document Transformation * Workday Extend (PMDs, Scripts, ABOs, Custom Business Processes, Orchestration) Workday Integrations: * Manage Workday Integrations that are built on Enterprise Integr
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