M&T Bank
Retail Banking
LeadBusinessAnalytics&ReportingAnalyst(RetailBankingPricing,Products,Performance&Risk)
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“Lead Business Analytics & Reporting Analyst (Retail Banking Pricing, Products, Performance & Risk) at M&T Bank. Skills: Business Analytics, Reporting, Strategic Insights, Data-Backed Decision Making, Process Automation, Stakeholder Management. Own the development and evolution of executive-level dashboards and reporting tools. Analyze large datasets to uncover customer and business insights”
What You'll Achieve.
driving strategic insights; operational excellence; visibility into sales performance, product accuracy, and customer outcomes; Drive Data-Backed Decision Making; increase efficiency; reduce error rates; ensure alignment with regulatory standards and customer service excellence; drive real business value; support skill development; performance growth
Industry & Context.
Strategic problem-solving
What They're Looking For.
Must Have
Bachelor's degree or equivalent work experience, 4+ years of experience in business analytics, reporting, or strategic operations
Nice to Have
Proficiency in SQL, understanding of relational databases, business acumen, ability to translate data into actionable insights, Experience with Tableau or Power BI, Experience with Alteryx, Proven ability to create executive-level dashboards, tell compelling stories with data, Background in customer insights, product performance, and process improvement, Experience working with stakeholders across departments, resolving conflicting viewpoints, Relationship-building, stakeholder management, Strategic problem-solving, curiosity-driven mindset, communication and collaboration skills, Ability to navigate ambiguity, drive clarity
What You'll Do.
Own the development and evolution of executive-level dashboards and reporting tools
Analyze large datasets to uncover customer and business insights
support strategic initiatives across pricing
and competitive positioning
Streamline existing reporting processes
implement automation solutions
continuously improve operational workflows
Partner with regional and market managers to deliver insights
Collaborate with business partners
and vendors to implement new systems
support audits and compliance testing
engage stakeholders to understand the “why” behind requests
challenge assumptions
deliver solutions that drive real business value
mentor and trusted advisor to junior team members
provide leadership and direction to support skill development
and team collaboration
How You'll Work.
Team & Collaboration
Partner with regional and market managers; Collaborate with business partners, technology teams, and vendors; work with stakeholders across departments; collaboration skills; team collaboration
Communication Scope
communication and collaboration skills
Full Job Description
**Overview:** Join a newly formed, high-impact team focused on driving strategic insights and operational excellence across M&T Bank’s retail banking network. This role sits at the intersection of data, strategy, and customer experience – supporting front-line teams with actionable insights, improving reporting and processes, and ensuring regulatory compliance. You’ll be a key player in shaping how we understand our product portfolio, customer profitability, and banker performance across markets. **What You’ll Do:** * **Lead Strategic Reporting & Insights**: Own the development and evolution of executive-level dashboards and reporting tools that provide visibility into sales performance, product accuracy, and customer outcomes. * **Drive Data-Backed Decision Making** : Analyze large datasets to uncover customer and business insights, identify trends, and support strategic initiatives across pricing, forecasting, and competitive positioning. * **Enhance Processes & Automation**: Streamline existing reporting processes, implement automation solutions, and continuously improve operational workflows to increase efficiency and reduce error rates. * **Support Front-Line Success** : Partner with regional and market managers to deliver insights that help bankers understand their goals, performance, and coaching opportunities – ensuring alignment with regulatory standards and customer service excellence. * **Lead Cross-Functional Projects** : Collaborate with business partners, technology teams, and vendors to implement new systems, resolve issues, and support audits and compliance testing. * **Be a Strategic Partner** : Go beyond order-taking – engage stakeholders to understand the “why” behind requests, challenge assumptions, and deliver solutions that drive real business value. * **Supervisory/Managerial Responsibilities** : Serves as a mentor and trusted advisor to junior team members. May provide leadership and direction to support skill development, performance growth,
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